Giraffe Tools Hose Reel 1/2‘’ 78 ft, Heavy Duty Retractable Garden Hose Reel with Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

These things are so awesome that I just purchased my 3rd one. There is no downside to owning this. So convenient and easy. No more rolling up hoses in a manual hose reel or piling it up. Just a slight tug and it rolls back in. I, however, do not let it just run wild to snap back in. It's a powerful retractor.

Below is my original review where I had reached out to them thru email. Once I posted a review, someone on their end reached out to me thru Amazon's messaging system and was helpful in resolving the issue. They provided me with a metal bracket and it is perfect for supporting the hose and reel. It was easy to install - I installed it on a brick wall. Just make sure to have the correct masonry bits, and don't drill into the mortar. I've seen others install it on a post. A retractable hose is so convenient and you never have to worry about tripping over it. The entire reel/hose slips up off the bracket so it can be stored inside thru the winter. The bracket that is mounted on a wall/post to hold this pretty heavy hose is made of plastic. The weight of the hose and casing broke mine within a couple weeks. It makes no sense to expect a chunk of plastic to hold up to that much weight. After many emails, no one at Giraffe seemed to know if the metal bracket that is on amazon would work with this model (eventually someone there said no, but that they were now producing a metal one for $30). Overall, it was a bad purchase - over $100 for the hose, then about $30 more for mortar drill bits, anchors...$30 more for the metal bracket after the plastic one broke...$30 more for new fresh drill bits, screws/anchors... Functionally, it works as designed. The concept of having the hose retract and be out of the way is great, but seems like not much thought went into the design. Customer service needs better training. Should not take multiple emails to get a simple answer.

The product was packaged nicely. The installation was was easy. Literally the first time I used it retracted to fast and I was unable to grab the hose to slow it down. The part that stops the hose from retracting all the way into the unit went right into the unit. This made the white alignment part to come off. It was not broken. I fixed the white part by loosening the front of the unit and putting it back in place. The hose never worked the same after that. It did retract slower and the hose was more controllable. If you used the hose 110 feet out I would often have to assist the hose to go back into the unit. It didn’t matter if the hose was full or empty. I would have to feed the hose into the unit. Then at one point the hose got tangled in the unit housing. The only way to fix this was unfortunately to take the unit apart. This was somewhat of a tedious task due to all the screws. I was able to untangle it and put it back together. After that the hose will only retract into the housing maybe 30 feet when extended to 100 ft. I now have those hose just laying in the middle of the yard. So in all to much work for me to coat that much money. The product broke the first day. I did give it a chance by trying to make the product work. I am past the return date. One star merely for packaging and ease of installation. Update: the company sent me a new one with little no no hassle. Quality customer service! It seems that the original one I got was in fact unlucky. The new one works great. The only observation I can can make Is is that my old hose box (the broken one) is in heavy sun and the grey color did fade to a lighter grey but I wouldn’t really say that’s an issue.

I purchased the Giraffe Tools Retractable Garden Hose Reel (1/2 Inch x 130 ft, Super Heavy Duty), and after several months of heavy use, I can confidently say this is a premium yard tool that is worth the investment. The most impressive aspect is the quality of the hose itself. The 1/2 inch diameter provides excellent water pressure and flow for everything from washing the car to deep watering garden beds, and the material feels incredibly durable and robust—it definitely lives up to the "Super Heavy Duty" claim. Unlike cheaper hoses, this one resists kinking and tangling, which alone saves a huge amount of frustration. Equally exceptional is the smoothness and reliability of the reel mechanism. Retracting a 130-foot hose can be a chore, but the self-winding mechanism on this Giraffe Tools model is flawless. It pulls out easily with a gentle lock at the desired length, and a simple tug initiates a controlled, perfectly smooth rewind. There's no fighting, no jerking, and the internal guide ensures the hose layers evenly every single time. This reel has completely eliminated the most annoying part of yard maintenance for me. It’s built tough, works like a dream, and keeps my yard tidy. Highly recommended for anyone tired of manually wrestling with long hoses.

Working good but not great, it's pull back function sometimes pulls back hose when I need it to stop. My main complain is about the nozzle - my broke and start leaking after half a year. They sent me a replacement and now second one start leaking too - broken plastic inside the nozzle. Just replaced with Walmart no brand one. Company should be ashamed of putting such low quality "Giraffe" branded nozzle on good in the general product.

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Quality.

Exactly as described and it’s been 3 years in and still working great. I did take this in for storage over the winter. Great product and keeps the hose organized and kink free. - Ryan

My husband and I both love them. So we bought a second one for our second outdoor faucet.

Since it's plastic it scratches very easily. The hose itself works fine.