Question 1

How is the unit powered?  I have a Dell Laptop and bought this but dont have any way to get power to the station.

Accepted Answer

Hello,
Thanks for your question, our utechsmart usb c hub can work for the laptop with type-c port(need support video signal transfer)/thunderbolt 3 port, and will charge your laptop via the type-c port,
If you have any further questions about the use of the laptop docking station,welcome to contact us in the following ways:
1:UtechSmart usb c hub support team: service@utechsmart.com.
OR
2:Cantact Seller: https://www.amazon.com/hz/help/contact/A1QTGXAMH2TVVP?marketplaceID=ATVPDKIKX0DER&sellerID=A1QTGXAMH2TVVP

UtechSmart Support Team

Question 2

How to connect laptops with usb 3.0 a connectors?  i have a surface pro 5; will it work with that?

Accepted Answer

Hello,
Thanks for your question, our utechsmart usb c hub can work for the laptop without a type-c port(need support video signal transfer)/thunderbolt 3 port,
If you have any further questions about the use of the laptop docking station,welcome to contact us in the following ways:
1:UtechSmart usb c hub support team: service@utechsmart.com.
OR
2:Cantact Seller: https://www.amazon.com/hz/help/contact/A1QTGXAMH2TVVP?marketplaceID=ATVPDKIKX0DER&sellerID=A1QTGXAMH2TVVP

UtechSmart Support Team

Question 3

I am using this product to connect two monitors. Monitors randomly turn to black screen and resume back after seconds. Is that normal?

Accepted Answer

Not normal, however I would check you screen settings as a first step.

Question 4

Can I connect monitor to its Thunderbolt 3 port?

Accepted Answer

Hello,

Thanks for your question.

The USB C port in the docking station is used for power delivery, which is not support for video or data output.

If you have any further questions about this usb c hub, welcome to contact us.

UtechSmart Support Team

ASIN	B07PRJJNGF
Best Sellers Rank	269,906 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 5,147 in USB Hubs
Box Contents	1 * Traval Pouch, 1 * Triple Display 11 in 1 USB C Hub, 1 * User Manual
Brand	UtechSmart
Brand Name	UtechSmart
Colour	grey
Compatible Devices	Card Readers
Compatible devices	Card Readers
Customer Reviews	4.2 out of 5 stars 3,951 Reviews
Hardware Interface	Ethernet, HDMI, SDHC, USB 3.0, USB Docking Station, USB Type C, VGA
Hardware interface	Ethernet, HDMI , SDHC, USB 3.0, USB Docking Station , USB Type C, VGA
Manufacturer	UtechSmart
Number of Ports	11
Number of ports	11
Total HDMI Port	2
Total USB Ports	4
Total USB ports	4
UPC	850004875094
Wattage	100 watts

USB C Hub, UtechSmart Triple Display USB Type C Adapter Docking Station with 2 HDMI, VGA, Power Delivery Type C Port,SD TF Card Reader, 4 USB Ports USB-C Dock Compatible for MacBook, Other USBC Laptop

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