The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories(including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water?

The bucket is designed to be a "WASH"&"DRY" separate helper. The 2-bucket also refers to wash chamber and dry chamber. The DRY part is only for you to squeeze extra water after you washing the wet mop, so actually it would be "dirty" into "dirty"!

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.

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🧽 Clean smarter, not harder!

COMPACT DESIGN - Easily store the mop and bucket in tight spaces without hassle.
VERSATILE REACH - Adjustable handle extends from 26.5 to 60.9 inches for all your cleaning needs.
EFFORTLESS CLEANING - Experience hands-free mopping with our innovative 2-bucket system.
SUPERIOR ABSORPTION - Includes 3 premium microfiber pads for effective wet and dry cleaning.
TIME SAVING EFFICIENCY - Self-cleaning mechanism reduces your cleaning time and effort.

The JOYMOOP Mop and Bucket with Wringer Set is a revolutionary cleaning system designed for modern households. Featuring a hands-free operation, a 360-degree rotating mop head, and an adjustable stainless steel handle, this mop set simplifies your cleaning routine. With three reusable microfiber pads and a compact design for easy storage, it’s perfect for tackling dirt and grime in any corner of your home.