Question 1

[Smartphone Function] Why is it suggested to remove the smartphone screen protector film before we put the phone in?

Accepted Answer

There is a thickness of the membrane itself, with the thickness of the screen protector, the sensitivity of the touchscreen could be lost. the thin plastic screen protector might cause a problem of phone stuck in the housing.

Question 2

[After-sales] My smartphone screen was off underwater and I couldn’t turn it on again.

Accepted Answer

Please check if the smartphone function is well setup according to the guideline, such as turn on Raise to Wake on iPhone or turn off Mistouch Prevention on Android phones.

Question 3

[AFTER-SALES] IS THE AIR BUBBLE IN THE MEMBRANE A QUALITY DEFECT?

Accepted Answer

The bubble won't affect your operation and waterproof of the housing. It could be appear  on the plane or high altitude area ,or after operation in diving.  In some situation, it could dissolve  back to the liquid if you go to low altitude area.

Question 4

[Housing Function] If I change a new phone later, can it still work in this housing?

Accepted Answer

One of the feature of SeaTouch 4 MAX housing is its modular adaptor for different smartphone. With different adaptor, the housing is universal for a various number of phone model. Users just need to buy a new adaptor to fit in with the new phone.

Question 5

[Housing Function] Can it be operated when I wear gloves?

Accepted Answer

It is operable while wearing wet suit gloves underwater. However, due to most of the dry suit gloves made by insulating material, it has to be a conductive cot on the glove to operate by touchscreen.

SeaTouch 4 MAX kit with 0.6X Wide Angle Lens for iPhone 12/12 Pro/12 Pro max/13/13 Pro/13 pro max/14/14 PLUS/14 PRO/14 PRO MAX

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常见问题