Question 1

Why can't I hear any sound?

Accepted Answer

Check the RCA cable (red/white) and select the grabber as the audio source. Disable other devices such as webcams. Check the volume on the recorder.

Question 2

Why can't I see any video?

Accepted Answer

Check the video input in the app (composite/S-video). Ensure that the connection and input/output direction on the SCART adapter are correct.

Question 3

Why is the video only black and white?

Accepted Answer

The Recode Stick/Grabber has composite and S-video inputs. Try the alternative input if the colour is missing.

Question 4

Why is the video stuttering?

Accepted Answer

High system load or USB bottlenecks can cause stuttering. Close unused programmes, use direct USB ports (not via hubs) and avoid other loads.

Question 5

Will it work with my operating system?

Accepted Answer

Yes – with Windows 11/10 (Camera app) and macOS (QuickTime) as standard solutions. The grabber is recognised as a USB video device.

Question 6

I can't save/export the file

Accepted Answer

In the camera app/QuickTime, select “Save” or “Save as file”. Ensure you have sufficient storage space and the necessary permissions (write access).

Question 7

My webcam is recognised instead of the grabber

Accepted Answer

Deactivate the webcam in the system settings or explicitly select the grabber in the app as the video source.

Question 8

Device is not recognised – what should I do?

Accepted Answer

Connect to a different USB port, restart and check whether the device is recognised as ‘USB video’.

Question 9

Which connection is required?

Accepted Answer

Use SCART, RCA or S-Video depending on the output of your video device. Ensure that connections are stable and adapters are correct.

– Nero USB Video Capture Device | VHS to USB Converter for VHS, VCR, Hi8, Super 8 & Analogue Camcorder Tapes | Tape to Digital Digitiser with SCART Adapter | Windows 10/11 | macOS