There's a problem with my keyboard and mouse that I can't solve, what should I do?

Find the Trueque support team immediately, we will be 100% responsible for each of our products and customers.

How long does it take to enter sleep mode? Can I change this mode?

If it is idle for 15mins, the keyboard will enter sleep mode, if it is idle for 10mins, the mouse will enter sleep mode. This mode cannot be changed. Its purpose is to save power and extend the battery life. Simply press any button to wake it up.

What does the package include? Does it come with batteries?

Package include: wireless keyboard *1; wireless mouse * 1; USB receiver * 1; user manual *1. NOTE: batteries NOT included.

Is there only one USB connector?

YES, keyboard and mouse share ONE USB receiver.

What functions do the shortcut keys on the keyboard have?

Differing from other keyboards, it is more inclined to help improve your work efficiency. The functions of the shortcut keys are as follows:

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⌨️📱 Work smart, type silent, stay connected.

POWER SMART WORK LONGER - Intelligent sleep mode extends battery life for months, so you stay powered without interruptions.
ERGONOMIC COMFORT ALL DAY - Generous wrist rest and tilt legs reduce strain for marathon work sessions.
SEAMLESS WIRELESS FREEDOM - 2.4GHz plug-and-play connection with zero latency up to 33ft—cut the cords, not the speed.
SILENT PRODUCTIVITY BOOST - Soft membrane keys and ultra-quiet mouse clicks create a distraction-free workspace.
STAY CONNECTED HANDS FREE - Integrated phone cradle keeps your device visible and accessible without breaking focus.

The Trueque Wireless Keyboard and Mouse Combo offers a full-sized ergonomic keyboard with wrist rest and tilt legs, paired with a silent, contoured wireless mouse. Featuring a built-in phone holder, 2.4GHz wireless technology with up to 33ft range, and smart sleep mode for extended battery life, this combo is designed for professionals seeking comfort, efficiency, and seamless multitasking across Windows, Mac, and Linux platforms.

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是的，所有产品均直接来自美国，英国，阿联酋和印度的授权零售商。我们保持严格的质量控制过程，并在运输前验证每种产品。所有项目都有适用的制造商保证，并由我们的标准退货政策涵盖。

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送货时间因目的地国家 /地区不等，通常从3-9个工作日不等。每个订单都可以通过我们的系统完全跟踪。我们处理所有关闭范围，并使用可靠的快递合作伙伴进行最后一英里的交付。您将通过电子邮件和我们的应用程序定期收到有关您的订单状态的更新。

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质量和快速送货让我印象深刻。会再次来这里购物。

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Brand	Trueque
Package Dimensions	44.09 x 28.5 x 4.9 cm; 980 g
Item model number	KC213
Manufacturer	Trueque
Color	Black
Power Source	Battery Powered
Hardware Platform	Linux, Mac, PC
Operating System	All Windows Server Versions 2000, Chrome OS, Linux, Mac OS, Windows XP, Windows 7, Windows 8, Windows 10, Windows 11
Are Batteries Included	No
Item Weight	980 g

Wireless Keyboard and Mouse Combo - Full-Sized Ergonomic Keyboard with Wrist Rest, Phone Holder, Sleep Mode, Silent 2.4GHz Cordless Keyboard Mouse Combo for Computer, Laptop, PC, Mac, Windows -Trueque

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