eufy Omni C20 Robot Vacuum and Mop

Detailed review below if you want to read it. If you just want a quick summary: It changed my life, it’s worth every penny, just buy it! I don’t normally spend this much money on anything but, for me, it has been 💯 worth it! It does take some time to get it set up and get the settings that work for your needs and house but is worth it a thousand times over. Handles a massive amount of dog hair like a pro. Does good on all surfaces except cheap bath mats, you’ll have to pick those up. There is maintenance but it is not difficult or time consuming. App works well and issues are easily to troubleshoot. Anytime maintenance needs to be done, the app sent you a message and a video on how to do it. Detailed review: I’ve had this vacuum/mop for 6 weeks. I don’t normally do reviews but I’ve been telling everyone I know how this bad boy changed my life! Important to note I’m also cheap as H@ll! I don’t have much to compare it to in terms of how it measures up to the competition. I have a 10 year old first generation Eufy vacuum named BB8 that will fall down the stairs and suck up the dogs tail if not supervised so that’s my baseline. I have two 80lb Labs, two feral kids, a blue collar husband and OCD (like the kind you take medication for and left unchecked does permanent psychological damage to children). We moved from an 800 sqft house to a 3,000sqft house and by the time I was done cleaning the floors at one end of the house my family had already destroyed the other end. Keeping the floors clean and dealing with the dog hair tumble weeds was a full time job. My family had to be punking me with hidden bags of dirt and dog hair or something. I was losing my mind, literally! I spent the last 20 years saving for my dream house and the floors looked like a trap house no matter what I did! I thought our floors at our old house were bad because we had so many people in a small space. Turns out my family is just gross. In terms of this robot, who my kids have loving named Consuela, after the house keeper from Family Guy. (It is important to name them, they work better when they have names😅.) You don’t have to worry about her becoming self aware and taking you prisoner Terminator style as she is not super smart. She doesn’t always know what she is doing but she works hard at it! The first week of training was a little rough but now that Consuela and I have a system it’s a complete game changer. Comes right out of the box and set up is a breeze. I had a little trouble with the app because I already had Eufy everywhere in my house. I downloaded the Eufy cleaning app which made my Eufy home security app stop working. Eventually, I got everything on the same app and it works seamlessly (this was probably my own fault as I didn’t read the instructions bc I like to do things the hard way). Out of the box she has to map out your house. I found this was the most important step. The first time I had her map my house I didn’t move or pick up anything. The map sucked and it was a disaster. I redid the mapping step and literally picked up everything not nailed down, chairs small end tables, trash can, pots, etc. and kept the dogs downstairs. After I did this the map was absolutely perfect (a good base map is key). You don’t have to move everything when she cleans, just the first time to get a good map. My main level is one massive open concept (probably 1,000sft and Consuela identified it as one room), then 2 bathrooms and three other bed rooms. At first I tried telling her to clean the entire main level as it is one of the options. That did not go well. I feel like she might have a little adhd. I ended up taking the time to set up “Zone cleaning” scenarios and saved them on the app. Zone cleaning is the way to go with big open areas. I broke the great room into 3 sections. We have Apple home we linked to it so now we just say, “Siri, tell Consuela to clean the kitchen, living room, bathrooms, etc.” We played with the cleaning setting and found what worked for us. I have her programmed to clean different zones at different times a day. With my feral family we have to run max vacuum suction and two passes with heavy mopping so the battery drains fast. If your children were not born in a barn yard, you don’t run a wood shop and mowing business out of your garage and don’t have dogs who shed 12 lbs of hair per hour the normal settings would be fine and she could probably do our main level on one charge. With our workload she does two zones, takes a break to charge and then does two more. I have her programmed to clean each zone twice a day. I think for a normal family once every other day would be fine. My floors have never been so clean. NO dog hair anywhere! I’ve never lived in a house without dog hair. I did a deep cleaning of the floors throughout my house the day I got her and I have not had to vac or mopped since! I also think starting with clean floors is a key to success. This does not deep clean but if your start clean and run it often the floor stay spotless. With her running everyday nothing builds up in the corners, under beds and couches. It’s life changing (for me anyway)! We have laminate floors, carpet, tile and a few very thin rugs. She is amazing on the tile, carpet, and laminate but does struggle with the rugs. My rugs are super cheap, thin, and lightweight. She has lots of trouble with the bathroom rugs so we started hanging the bathroom mats after we shower which is actually better for us. Our large area rug is a bit of a struggle and hard to watch 🤣 but if I don’t watch her, eventually she moves on and it is clean. She has only gotten stuck on the rug once. So cheap rugs are a challenge but going from hard floor to carpet works perfectly! I do think she would do well with high quality heavy rugs. Like I said I have OCD so I keep a tidy house without much clutter. She does a good job avoiding objects, if the dog is napping she can “see” it and doesn’t suck up a tail like our other robot vac. It does an okay job avoiding cords but if it hits a phone charger on the floor just right it will suck it up. (Only happened once) My son left a shirt on the floor and it did end up sucking it up but it was an easy fix. All and all it does a good job avoiding dog toys and things on the floor but if she hits something at just the right angle she does get stuck but you just have to pull it out and hit restart. Consuela not going to clean up an entire bowl of cereal, a can of spaghettiOs or big spills. She would probably destroy the entire room. However, if my dogs leave a trail of muddy footprints she does do a good job spot cleaning stuff like that. She will keep clean floors clean indefinitely. Maintenance: this is not a set it and forget it type of thing. There is maintenance that needs to be done regularly to keep her going but it is not hard. There is a tray that pops out that needs to be rinsed. If you don’t, it gets clogged and pauses the cleaning cycle. Even when this happens it’s an easy fix. It has a disposable bag for dust and dog hair. Ours fills up once a week, a normal family could probably get several weeks per bag. They are not terribly expensive but I do NOT replace the bags! I just dump them out into the trash can because I’m cheap. I’m still on my original bag. Water tanks: we mop at least twice per day with the high water setting and a full water tanks lasts two days. The mop pads are cheap. We bought several and I just wash them once per week and it takes two seconds to change them. I think they’re supposed to be disposable. The worst part, which is not the vacuums fault or a design flaw, just the nature of the beast. The dirty water tank! We can go on a tank of water for two days but if you leave dirty water in the tank for an extended period of time it reeks like rotten sewage🤢. It does NOT make your house smell at all. You can’t smell it until you open it. If you empty it every day it doesn’t smell but if you forget and go on vacation like we did it’s bad! I started putting a few drops of bleach in the dirty water tanks when I empty it and we have zero smell now (no idea if it’s okay so do at your own risk). The app is awesome. If there is an issue the app sends an alert and tells you what’s wrong. It also pops up a video telling exactly what to do to fix the issue. Yesterday it told me I needed to clean the sensors and showed me how to do it. I don’t like to spend money on things like this but I use it so much I almost wish I would have spent the money on the top of the line model. Although I don’t have any complaints with this one.

This is our first Robo-Mop and works well on our laminate flooring. Have it clean the kitchen three time a week and it gets all the drips. We have a long haired cat who sheds constantly and this does a good job picking up hair. It does require quite a bit of maintenance cleaning hair off the roller and keeping tanks dumped/filled. You will need replacement parts, as the APP reminds you when parts are end of life. Judging by the amount of hair/dirt it picks up, seems to be doing its job. It does loose suction on transitions between carpet and hard surfaces. We usually move some furniture, trash cans, and areas it needs to get around. I printed some 1/2 in spacers to allow it to go straight under couch. Surround sound cables and shoe laces will immobilize it. The navigation is not the most accurate, seems to bump steer around the house. If it gets stuck somewhere, it looses all navigation and calls for help in the APP. Hide and seek game trying to find where it is located, since it can end up anywhere in the house. It is quite loud on the hard surfaces, (raised foundation floor), and when it cleans dust bin/ mops. The trade off for us not vacuuming and mopping. We try and run most cleaning operations when not in the house, but kitchen is adjacent to living room and can be annoying. Overall, for the money it is a good deal. We have had it for over a year now and still working.

New Review: The C20 is still not a very good unit for the price in my opinion BUT the customer service for this company is phenomenal, and the best customer service I’ve dealt with. So I was outside of my return window as you see in the post below, they contacted me and offered a full refund OR a new unit of the next model up, the S1. I took the next model up because I genuinely wanted a working vacuum mop. Well the next model was better but had a dripping problem. They send me the replacement part for free!! So in all a got the new model plus the fixed part for free. Both of them. And now it works great. I love it. I’m so thankful, this was an answered prayer, praise God for kind people and companies that care. Regina was my customer support rep and she is truly a kind person. Really thankful. So the C20 unit is still about a 3 but the company itself is a 5/5. Old Review: This company uses reviews from all their products under one listing. Very misleading. For context I used a shark vacuum and mop in one before this. I rather use that than this. I got this for one floor of my house while my shark does the other. Pros: Map is good, mopping is good enough, changing the water is easy, the app is cooler than other apps I’ve seen. Cons: Not a super good at vacuuming. Gets caught and stuck constantly. Constantly malfunctioning (my Shark never malfunctions), it is ALWAYS giving me error messages, it’s tiring. It doesn’t clean well enough for the error messages. I wish I saved my money and purchased another shark. Since it “works” well enough I won’t give it 1/2 stars. I just don’t believe in its value for the price. I thought I was getting a 700-800 robot on sale for 400. No, this is $300 vacuum being marketed for $400. It feels like a scam. And it’s too late for me to return it (that’s my own fault, not on the company).

La mejor compra que he hecho en años.

Edit: Support has reached out to make it right, they have replaced the entire unit and the new one is flawless. Does a great job of cleaning, wish it had better objext avoidance but it does a good job regardless. Original: Vacuum mode works great but the mop disposal is broken, says "abnormal water level in dirty tank" and refuses to continue. So far support has been stone walling me with questions and canned support responses asking for videos of the unit, when the issue is internal while docked. Want to love it but can't even test it properly. Edit: Been days since contact and 0 help from Eufy after intial "send us proof" Avoid this product/company and get something reliable since support won't help out.

Excelente producto. Tardó mucho más de lo estipulado en el inicio del pedido y hubo unos detalles con la información que asigna Amazon y la paquetería que me generó estrés y mala impresión del vendedor. Sin embargo el vendedor muy amable se comunicó conmigo y me dió datos correctos del envío y la posible fecha de llegada. Super bien embalado, producto nuevo, alta calidad. Super fácil de poner en marcha. Ahora ya está limpiando y es muy fácil de usar. El segundo artículo de este tipo que tengo. El primero me duró dos años (otra marca más económica) esté se ve de mucho mejor calidad y espero dure mucho tiempo. Muy satisfecha!

At first the robot worked flawless. I would run the vacuum at least twice a day, cleaning our bedrooms first thing in the morning and the living spaces at night. After the first week is when all the problems started to occur. The robot would clean the rooms out of order. Then it would clean a room that was not selected. Third it would outline the edges of all the walls of every room, and clean half the room before proceeding to another room. Fourth the bumper stuck error would show up but the bumper wasn't stuck. Last the robot couldn't locate it's position before going to a room that it was assigned to clean. I had no issues with the wifi, there was light I the room and no obstacles. Oh I forgot, the robot would run over my foot when I was sitting down eating. Customer service didn't help. They tried at least. I ended up returning it and purchasing the 10 omni pro because the ai obstacles detection. Hopefully it's an improvement

We love this little cleaning machine. This review is coming from someone who has yet to own a robot vacuum until now. It has made keeping the floors tidy way easier. I love the way it maps the floor out on the app and you can customize when and how you want the floors clean. I love that it can detect rugs and lifts its mops up when going over them. In our house it has a pretty easy job. We have no floor transitions (all LVP from one end to the other) and only 1 area rug in the entrance. It makes it over our air duct vents on the floor that stick out a ways without a problem though. We do however live on a small farm so that entrance rug can get quite dirty. It does a pretty decent job keeping everything tidy. I’d say still getting a broom and mop over everything on a bi weekly basis will be needed but this thing helps me keep up in between with a house full of kids and a small dog and farm boots going in and out. I love that it can easily make it under beds and dressers to get those rogue hairballs. The one thing I don’t love is that it has a section between the mops that stays dry behind it. So depending on your floors, that might be noticeable. We just make sure it does a double mop (goes both directions) and our floors don’t notice it really but that might really depend on your flooring. We also have it set to go back and rewash the mops every 5 minutes otherwise the mops get dry and she isn’t getting anything wet/clean. So far we like it. So long as no issues arise, I imagine we will keep it around for quite a while.