Widex COM-DEX Bluetooth Mobile Phone Adapter in Champagne White

I wanted an adapter to allow me to listen to TV using my Widex hearing aids. The product description says that the adapter will communicate with a TV [having bluetooth]--it doesn't. The product service department was not at all helpful in my request to return the item, and offered me a 60% refund with me paying the postage. This was not acceptable, and Amazon eventually intervened, and I will be receiving a full refund. Thank you, Amazon!

I bought one of these through my audiologist to replace an M-DEX, which I had bought, lost, and later found again wrapped around a shirt collar. The M-DEX, I hated, so I'm glad I lost it, since I love the COM-DEX. This device does exactly what it's supposed to do, and does it well. I did have a little trouble keeping it connected to the Bluetooth on my Samsung S5, but I updated to an S7 Edge and have not lost connection once in weeks of use.The main thing I use it for is listening to audiobooks on my phone. Once I start the audiobook, using Audible's phone app, I can lock the phone, pause the app from the front button on the device, and then restart it from the still-locked but wakened phone. If I get a call, it temporarily stops the book from playing (or, I assume, music from playing or streaming), and then once the call is done, it backs up a few seconds on the book and restarts it.There is also a room off button that I use a lot.The M-DEX has a number of functions built in that are not included within the box of the COM-DEX, but most of them are available with the COM-DEX through a phone app. It's not a completely well-designed app, but it works. I don't use it that much anyway.

Mic volume is not adjustable - strike 1Single button controls mean I have to take out my phone to restart the music or audio book - strike 2Tech support says that there is no fix, they do not make another option, nobody elses hardware works with their stuff. = strike 3This design follows the Apple playbook. You get what they want to give you and consider you too stupid to make any changes yourself.I highly recommend returning your hearing aids while you still can and getting a different brand if you actually wanted to a device like this.On top of that, the hearing aids do not have any feedback control.And the tinnitus relief is pretty useless too. All it does is play another sound loud enough so that the tinnitus is less noticeable, and that has it's own drawbacks as you can guess.All of these problems should be fairly easy to solve should the company actually want to fix them. Or maybe $7,000 worth of hearing aids is not enough and I needed to spend more. Or possibly, the company doesn't listen to their customers.So, my recommendation - buy a different brand, or if you are stuck with these, complain to the company.

It arrived 3 days early from Hearing Aid Battery Club and it was still charged. I've only used it 2 hours and it is fantastic. I can hear iTunes music again. I know I've lost some ranges so it (and the hearing aids) is not perfect but so much better than open air/ in the room hearing with hearing aids! If it is long lived this is great!!!!! I should be able to connect to my PC or my TV depending on what I'm doing - may require some fiddling with controls but better than not hearing....Update: 12/23/15 iTunes playback still works but tried it with PCs and Skype. Unable to use the microphone it seems to be muted barely registers in Skype. On the Mac Air and Windows PC's the playback is short choppy snippets - can't really make out anything. Will investigate on other devices but I think these are defective.Update 01/09/2016 The Widex representative didn't offer much help. As far as I can tell these were designed/tested to answer incoming phone calls to iPhone and Android phone and to play iTunes music - both functions seem to work. Making outbound iPhone calls has not worked, using Skype on iPhone does not work, Connection to PC/MAC does not work - broken output and no Mic, connection to TV works but there is no volume control so it is too loud to use, Skype on Android seems to work. I found a review by Rippah Ultmuncher on the M-DEX and apparently it is designed similarly. Further research suggest that there are multiple Bluetooth protocols and other people have had trouble getting simple headsets to work as well with Bluetooth. To top it off, my Audiologist sells the COM-DEX for $200. As far as I'm concerned the COM-DEX is an overpriced set of headphones for my iPhone and they do work well for that. And I may use the directional focus once in a while.

very disappointed in the battery life - I charged mine for more than 8 hours (for first time use) and i used it for about 4 hours (listening to my radio on my android phone (Samsung Note 8) - i went to use it again the next day (without re-charging it) expecting it would still have battery life left, and nope. It doesn't tell you that the battery is low, it just starts going on and off, like there's a glitch. Also when i turn it off (and i don't know if this is a Com-Dex issue or a phone app issue, it doesn't revert to the last "beyond" program, which is frustrating. I would love to see one product that combines the connection for the phone (and phone media) and the TV Dex. i would pay more for that. Also, I don't like that you have to disconnect the neck cord to turn it off, which means i can't just leave it around my neck like i do for a regular blue tooth head phone set I would REALLY prefer if it was more like the the LG Bluetooth head set in design as then it would not look like something odd/different. I don't like cords around my neck hanging down, as i work in a machine shop, and the LG sits like a loop around the back of my neck with nothing hanging. Given today's available technology, this is a little disappointing.

I loved this at first, but after a year of use it started have issues with connections to my phone and now wil not even stay plugged into itself. I connect it and the plug just falls out. I'm not talking about the charge but the cord you wear around your neck. Paid too much for this to happen.

I have had two of these. THEY BOTH BROKE DOWN --- LITERALLY STOPPED WORKING -- within months.