inserted 1/8" uncoated cable into 3.0 per video. One side secure but other side pulls through under tension or weight. What am doing wrong?

If you are using the right size cable and installing it correctly, you shouldn’t have a problem. Insert one end of the cable into one of the movable clamps and push it all the way through the clamp body. Take the same end of cable and run it through the other movable clamp in the opposite direction creating a loop. You will be able to move the cable in the direction it was inserted but it locks if you try to reverse directions. If you need to remove the cable, hold the movable piece inside the main body and you will be able to reverse direction of the cable. If this doesn’t work, you may have a defective device. I have never had a problem.

Could 3/32" cable possibly be compatible?

Good morning Ty: 3/32 is just shy of 1/8" and our UrbanTrapeze™ 3.0 would be the unit to look at. UrbanTrapeze 3.0 is designed to work with 3.0mm or 1/8" cable. 3/32" is .09375" or 2.4mm. Keep in mind that you may not obtain the full holding power. To help you decide, we are more than happy to send you a sample of the UrbanTrapeze 3.0 to evaluate. --The Team at Ceiling Outfitters

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⚡ Elevate your cable game—no tools, no hassle, just pro-level precision!

LOAD READY - Supports up to 250 lbs static and 170 lbs dynamic loads—strong and reliable.
BUILT TO LAST - Crafted from high-grade aluminum for durability and eco-friendly recycling.
QUICK ADJUSTMENTS - Push-button clutch enables fast height and level changes without cable replacement.
TOOL FREE PRECISION - Adjust cable loops effortlessly with no swaging or crimping tools required.
SLEEK PROFESSIONAL - Anodized finish blends seamlessly into retail, event, and office environments.

The UrbanTrapeze 3.0 Cable Stop is a compact, self-locking cable adjuster designed for 1/8 inch steel cables. It eliminates the need for crimping tools by using a push-button clutch mechanism for easy, tool-free adjustments. Made from high-grade, recyclable aluminum, it supports static loads up to 250 lbs and dynamic loads up to 170 lbs, making it ideal for suspending retail displays, lighting, and signage with a sleek, professional finish.