--- product_id: 560098515 title: "Difficult Conversations: How to Discuss What Matters Most" price: "NT$960" currency: TWD in_stock: true reviews_count: 13 url: https://www.desertcart.tw/products/560098515-difficult-conversations-how-to-discuss-what-matters-most store_origin: TW region: Taiwan --- # Difficult Conversations: How to Discuss What Matters Most **Price:** NT$960 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Difficult Conversations: How to Discuss What Matters Most - **How much does it cost?** NT$960 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.tw](https://www.desertcart.tw/products/560098515-difficult-conversations-how-to-discuss-what-matters-most) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: • Decipher the underlying structure and challenge of every difficult conversation • Raise tough issues without triggering defensiveness • Manage strong emotions — yours and theirs • Keep your balance no matter how the other person responds • Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice. Review: How to Be Right Without Technically Saying You’re Right (And Other Fairy Tales) - The Authors: The Harvard Negotiation Project (A.K.A. People who think logic works on your toddler). ​ Do you love the feeling of swallowing your pride until you choke? Do you enjoy pretending that your coworker’s absolute incompetence is just a "difference in working styles"? Then boy, do I have the book for you. ​ From the ivory tower geniuses who brought us Getting to Yes (the book that convinced us we could negotiate world peace if we just used enough Venn diagrams) comes this updated guide to handling the moments in life where you actually just want to scream into a pillow. ​ The Premise The book assumes that human beings are rational actors who, when presented with a "Learning Stance," will stop being defensive jerks. It suggests that instead of winning an argument, we should try to understand the other person. ​Gross. ​ The "Method" The authors break down every argument into three layers: ​ The "What Happened" Conversation: Where you have to pretend you don't know exactly who left the milk out. ​The Feelings Conversation: Where you have to acknowledge that the other person has emotions, even though their only emotion should be shame. ​ The Identity Conversation: Where you realize you aren't the hero of the story. (Speak for yourself, Harvard). ​ The "Updates" This third edition is updated for the modern era, addressing things like social media. Finally, a chapter on how to use "I statements" when a stranger on Twitter accuses you of having the IQ of a ham sandwich. It also covers "communicating via technology," which I assume is just 20 pages of advice on why you shouldn't break up with someone via Snapchat. ​ The Verdict Difficult Conversations is an incredibly useful, well-researched, and practical guide that completely ruins the joy of righteous indignation. ​ It forces you to be the "bigger person," to "disentangle intent from impact," and to "listen." It’s exhausted me just typing that. If you actually do what this book says, your relationships will undoubtedly improve, your work life will be smoother, and you will navigate conflict with grace. ​ But you’ll miss the sweet, sweet dopamine hit of just yelling, "Because I said so!" ​Rating: 5/5 stars for effectiveness; 0/5 stars for letting me be petty. ​ Key Takeaways for the Reluctant Adult: ​The "Third Story": The book suggests framing a conflict from the perspective of a neutral third observer. I prefer the "My Story," where I am right, and you are wrong. ​ Curiosity: You are supposed to be "curious" about why your employee is underperforming. Note: "Are you actually kidding me?" does not count as curiosity. ​ The Cost: The price of this book is $20, but the real cost is having to admit that maybe, just maybe, you are part of the problem. ​Next Step: Would you like me to roleplay a "Difficult Conversation" with you so you can practice these techniques (or just vent)? Review: Helpful books to read - What a sensible book. Gave me great insight and helped me understand when people are speaking what they are really saying. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #4,272 in Books ( See Top 100 in Books ) #1 in Management Science #25 in Interpersonal Relations (Books) #136 in Success Self-Help | | Customer Reviews | 4.6 out of 5 stars 409 Reviews | ## Images ![Difficult Conversations: How to Discuss What Matters Most - Image 1](https://m.media-amazon.com/images/I/71zMpbY53pL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ How to Be Right Without Technically Saying You’re Right (And Other Fairy Tales) *by D***H on November 27, 2025* The Authors: The Harvard Negotiation Project (A.K.A. People who think logic works on your toddler). ​ Do you love the feeling of swallowing your pride until you choke? Do you enjoy pretending that your coworker’s absolute incompetence is just a "difference in working styles"? Then boy, do I have the book for you. ​ From the ivory tower geniuses who brought us Getting to Yes (the book that convinced us we could negotiate world peace if we just used enough Venn diagrams) comes this updated guide to handling the moments in life where you actually just want to scream into a pillow. ​ The Premise The book assumes that human beings are rational actors who, when presented with a "Learning Stance," will stop being defensive jerks. It suggests that instead of winning an argument, we should try to understand the other person. ​Gross. ​ The "Method" The authors break down every argument into three layers: ​ The "What Happened" Conversation: Where you have to pretend you don't know exactly who left the milk out. ​The Feelings Conversation: Where you have to acknowledge that the other person has emotions, even though their only emotion should be shame. ​ The Identity Conversation: Where you realize you aren't the hero of the story. (Speak for yourself, Harvard). ​ The "Updates" This third edition is updated for the modern era, addressing things like social media. Finally, a chapter on how to use "I statements" when a stranger on Twitter accuses you of having the IQ of a ham sandwich. It also covers "communicating via technology," which I assume is just 20 pages of advice on why you shouldn't break up with someone via Snapchat. ​ The Verdict Difficult Conversations is an incredibly useful, well-researched, and practical guide that completely ruins the joy of righteous indignation. ​ It forces you to be the "bigger person," to "disentangle intent from impact," and to "listen." It’s exhausted me just typing that. If you actually do what this book says, your relationships will undoubtedly improve, your work life will be smoother, and you will navigate conflict with grace. ​ But you’ll miss the sweet, sweet dopamine hit of just yelling, "Because I said so!" ​Rating: 5/5 stars for effectiveness; 0/5 stars for letting me be petty. ​ Key Takeaways for the Reluctant Adult: ​The "Third Story": The book suggests framing a conflict from the perspective of a neutral third observer. I prefer the "My Story," where I am right, and you are wrong. ​ Curiosity: You are supposed to be "curious" about why your employee is underperforming. Note: "Are you actually kidding me?" does not count as curiosity. ​ The Cost: The price of this book is $20, but the real cost is having to admit that maybe, just maybe, you are part of the problem. ​Next Step: Would you like me to roleplay a "Difficult Conversation" with you so you can practice these techniques (or just vent)? ### ⭐⭐⭐⭐⭐ Helpful books to read *by A***R on April 8, 2026* What a sensible book. Gave me great insight and helped me understand when people are speaking what they are really saying. ### ⭐⭐⭐⭐⭐ Has great practical tips *by J***Y on April 27, 2026* Enjoyed reading this book. There’re a lot of practical tips that you could practice from day one. ## Frequently Bought Together - Difficult Conversations: How to Discuss What Matters Most - Getting to Yes: Negotiating Agreement Without Giving In - Crucial Conversations: Tools for Talking When Stakes are High, Third Edition --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.tw/products/560098515-difficult-conversations-how-to-discuss-what-matters-most](https://www.desertcart.tw/products/560098515-difficult-conversations-how-to-discuss-what-matters-most) --- *Product available on Desertcart Taiwan* *Store origin: TW* *Last updated: 2026-05-14*