MiLocks ZWF-02BN Electronic Keyless Entry Door Lock with Backlit Keypad (Deadbolt), Brushed Nickel

There were no installation instructions with this and I had to find them on-line. It does not work with their App and it does not have an Auto-Lock Feature. The manual lock is rather stiff and could be hard to close for children or elders.

MiLocks customers support were extremely helpful when my lock was shipped with the wrong cover. They contacted me to apologize and corrected my issue quickly. Couldn’t be happier.

Could not get it to program access code had to call in to Tech Support. Then could not get it to link with smart things. After spending a few hours back-and-forth with smart things they said this is not a compatible device. After calling Tech Support for a lock they said a patch will be developed in a future but they do not advertise it as that

Lock only has very basic zwave features and can not have the codes remotely programmed. Kind of defeats the purpose of a lock like this. Also no real install instructions included. Could be a nice lock if they would fix things like remote programming.

This lock does not integrate with the Samsung hub that was recommended. Several attempts through the warranty process, two phone calls to MiLOCK, and a phone conversation with Samsung has been no help. Samsung says its hub that was recommended by Amazon does not work with MiLOCK Z-Wave deadbolt locks, so I’m at square one when it comes to Alexa integration.08/19/2020 Edit:MiLOCK says their lock will work with the Samsung hub and the lock I originally purchased might have a problem with a circuit board. They fast tracked a replacement lock to me that arrived on 08/17/2020. After spending four hours reinstalling the second lock in place of the first lock, it won’t integrate with the hub either. Not only that, but the mechanics won’t allow the lock to be used for a righthand door. No matter which position the switch is set, it won’t throw the bolt to the right to lock the door. No matter how many times I either turn the physical key to the right with the bolt in the lock position or turn the key to the left and lining up the switch in the unlocked position accordingly, the lock still defaults to the left open door and binds up inside the casing. I don’t recommend buying this lock. While it’s too late for me to recover the $198 I originally spent on the deadbolt that’s now selling for $59, I am advising everyone to not purchase this deadbolt. MiLOCK customer service is slow and really doesn’t measure up to their promises. It’s now been over 48 hours since I emailed them and phone calls to them go unanswered. Both of the locks in my possession will probably end up in the trash someday and I’ll cut my losses and try another product altogether in the future. I will hold on to them for thirty days from today in case someone from MiLOCKS contacts me or sends me return labels to return these inoperable locks. But I’m not interested in wasting anymore time in the twenty first century scratching my head as if I were still in the nineteenth century.12/08/2020, still no word from MiLOCKS. I’ve already installed a far superior digital keypad deadbolt at half my original cost. Simple installation and setup. I would not recommend purchasing any MiLOCK products in the future based on their almost nonexistent customer service or any attempt to make my experience product any better.

I like that it is a smart lock, but I don't like that you need a Smartthings hub to operate it with Alexa.

Excellent product and great customer service support A+

Nothing about this locked worked properlySent it back and bought a Schlage instead and we are very happy with it