Can i buy a spare shoulder strap? The first one broke

Dear Valued Customer, could you kindly contact us with your order ID ? Customer can contact us through the step below: Click into your Amazon account and find out your order and then choose "Contact Seller". All our products are under 1 year warranty and we will take responsibility for any issue within a year. Waiting for your message. Kind regards, Kaneco Service Team

If Gonex is supposed to be a brand name why is this item unbranded, looks exactly the same as other bags on Amazon ??

Dear customer, thanks for your kind question about the Gonex Canvas Holdall Gag. There are 2 different batches of this canvas bag for sale. The latest version of the bag has a "Gonex" tag on one side of the bag, and the package bag would have a Gonex symbol on it. For more inquiries, please feel free to contact us.

What size lunch bag/box will fit in the end pocket?

it is fairly large. I have all of my hospital tablets, 15 boxes, my face masks, pens, socks, and other bits and there is still a little room left

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🎒 Travel smart, pack more, and own every trip with Gonex Expandable Holdall!

CARRY YOUR WAY - Versatile 3-in-1 design—duffel, shoulder, or cross-body for ultimate travel freedom.
CLEAN CONFIDENT - Anti-dirty bottom with plastic cushions protects your bag on any surface.
EXPAND YOUR ADVENTURE - From 50L to 60L—pack 4-7 days of essentials with ease.
STAY ORGANIZED STAY AHEAD - Multiple external and internal pockets keep your gear perfectly sorted.
BUILT TO LAST DESIGNED TO IMPRESS - Premium canvas and microfiber with smooth zippers for rugged durability and style.

The Gonex Expandable Canvas Holdall is a rugged yet stylish 50L to 60L duffel bag designed for 4-7 day trips. Crafted from premium canvas and microfiber with durable hardware, it features multiple zippered pockets for superior organization and an anti-dirty bottom for lasting cleanliness. Its versatile 3-way carrying options make it the perfect unisex travel companion for professionals on the go.