Doing Digital: Lessons from Leaders

According to Skinner, many banks are changing but in the wrong way, because they are trying to evolve its old way of doing things from industrial to digital without fundamental rethinking. They have not realized there is a need for drastic, transformational change, not just an evolution of what has been around before. Those banks, Skinner points out, are grappling with making faster banks (horses) while the new players (e.g., FinTechs, challenger banks, and BigTechs) are trying to create new business models (cars). Banks are trying to retrofit new technologies to their existing trade structures and processes and are adding digital as just as a function. Rather, they should be transforming their business models from merely processing paper to managing data. Digital services should be a core competency, not just another channel. All in all, Doing Digital by Chris Skinner is an indispensable and insightful guide for leaders in traditional financial services firms who are thinking about how to implement their digital transformation programs.

Yet another Masterpiece by Chris Skinner. ‘Doing Digital’ is a must read for anyone associated with Financial services industry. It’s a deeply insightful book that demystifies the world of digital banking. This book provides thought-provoking lessons from the leadership team of top banks in the world. He also decoded several myths and yet again reinforced that ‘digital transformation’ is not only about technology instead it’s about rewiring organizational culture, mindset and ways of working. Banks still have time but options are limited. It’s a choice between deep change vs slow obsolescence.

Chris Skinner is the ultimate authority on the digital transformation of the banking industry and this book is the guide his followers have been looking for. His interviews with organizations that have already ‘done digital’ provides a much sought for inside look into what it takes to succeed in a post COVID-19 world. If you are looking to become a digital bank, buy this book.

- Sharp analyses with elements that let you think diffently - Not the general digital talk but concrete examples with nuance towards the banking world - Also if you started the transformation path some relevant tips Looking forward towards his next book

Brilliantly written, great examples and refreshingly candid - it is a must read for anyone in the financial service industry

Chris does it again with Doing Digital. It's becoming even more clear during the corona-crisis that digital leadership is simply just leadership today. Chris took more of a case study approach to leadership in Doing Digital, but in doing so he also exposed his frustrations with incumbent banks who have simply just been too slow or have satisfied themselves with just paying lip service to digital transformation. Chris' conclusions are straightforward - that won't cut it any longer. A proactive and relentless focus is needed today. If you're in banking, as you read this you'll find yourself agreeing over and over again with Chris' observations. But it takes some like Chris to point out that the industry simply isn't moving fast enough.

It’s unlikely that anyone knows more about digital banking than Chris. He’s able to access CEO’s and Boards of the worlds largest and leading banks and ask both the hard questions and get them to share their (authentic) learnings (both from success and failure). They trust him. You should too. Easy and enjoyable read. 20% academic and 80% application. Confucius like insights every Fintech / TechFin participant should be aware of.

Interesting, easy to read and with some key take aways. Worth to read

very good experience

Superb book . A must read

Very good for those who want to assess what the incumbents are doing to deal with digital banks! As there are lots of literature about digital banks and fintechs and few about how the incumbents are dealing with that i recommend the book.