J**N
No customer excellence with this product
Too many broken part's in the box along with no Instructions to install.Place it in the trash were it belongs.
O**R
looks as I expected for the price, metal arms ...
looks as I expected for the price, metal arms are flaking paint though. No instructions included, so it will be interesting to see how my wife installs it, since she won't wait until I have time!
H**2
Great customer service
Great customer service, nice product and keeps the sun out of our bedroom window so it's lot cooler. Easy to mount and would buy again.
K**I
What a terrible excuse for a product
What a terrible excuse for a product. The picture is deceiving. It does not look like that. Sure, it’s got all the same parts that are shown in the picture. But the terrible, terrible, cheap, almost home-made quality of the product can’t be described by looking at pictures. That can only be done with a detailed, honest review from someone who bought this travesty.Let me describe my experience from first opening the Shatex Roller Sunshade to finished unveil.1) It was packaged to withstand any damage in transportation—plastic wrapped, bubble wrapped, and plastic wrapped again with an even stronger grade of plastic. My dad and I got it out of its packaging and I unrolled it.2) The first thing I noticed was the canvas awning (on the side that faces OUT, no less, where it’s conspicuously seen) was smeared with black paint. I didn’t know where this paint came from until later in the installation.3) I searched around the packaging—NO INSTRUCTIONS. Thank you very much for that. Before I even get started, of course I’d like to spend 15 mins just figuring out what all the different pieces mean and where they go.4) The awning on one side of the roller (the roller is what winds the awning in and out, like a reel)… The awning, on that one side, was torn and not even connected to the roller. It had come out, and become detached from that essential piece of hardware, the roller. I was forced to literally stuff the hanging bit of awning back into the groove it goes in. Then, to firmly secure it, I squeezed super glue into the space where it attaches, and taped the operation with gorilla tape.5) Mounting the roller on the window frame was not difficult, now that we were finally making some headway after that last interruption. Next we had to screw in the slender black poles, the two arms that guide the awning as you adjust it up and down. These are situated one on each side, and attach just inside the knobs (I’ll get to them later). The paint job on these…was abysmal. It was applied in globs. Now I knew where the black smears on the awning were from. Paint was missing and patchy, rough in texture. Piled on 3 or 4 layers too thick. My 3-year-old daughter could have done as nice a job. And this was something I paid $50 for!6) The knobs slip onto the ends of the unmistakably yellow pole that sits horizontally between the two black slender guiding poles. This yellow pole forms the bottom of the awning and provides the weight and tension needing to keep the awning taut. On each side of the yellow pole goes a knob. Besides being a gross, juvenile bright yellow on something that adorns your home, this pole has pre-drilled holes which somehow they even managed to mess up. The hole were drilled too small. The screws that were supposed to go through the holes were twice the circumstance, and flat on the threaded end, so there wasn’t even the option of forcing the hole larger by screwing against the hole’s will. We had to drill the holes larger ourselves.7) Going on, we come to find out that one of the screws was junk. The grooved depression into which the screwdriver head inserts was too shallow, so I had to use a pair of plyers to twist the screw in, which left scratches on the knob. And one more thing, the holes in the yellow pole were not oriented symmetrically. On one side the hole sat in the front, on the other, in back. So there was no direction I could rotate the yellow pole so that the screws wouldn’t show to the passing eyes.8) And, finally, once the awning was up, how did it look? Like trash, but what did I really expect. And another thing, the beaded string you use to wind the awning up and down is like 4 feet long! An absurd length. It almost touches the ground! As for the awning itself, the right side sags while the left is tight. The cheap feel of the product actually succeeds to give a cheap look now to our home. Great! Thanks, Shatex, for selling scum and passing it off as luxury living.I hope anyone who reads my review will be spared this same embarrassment.
G**.
Pretty much like the other reviews stated
Pretty much like the other reviews stated, what can you expect for $50...The finishes are very crude. Shipped without packaging so arrived damaged but usable. A metric threaded screw was missing, not easy to replace! A critical plastic part arrived broken but usable, I expect it will last about 1 maybe two seasons.
G**A
Piece of crap has no instructions
BE WARNED!!Piece of crap has no instructions.
TrustPilot
2 个月前
1天前