About the Author Ray Tricker is the Senior Consultant (Management Systems) of Herne European Consultancy Ltd (a company offering organisations access to highly skilled and specialist consultants to help them enhance their business performance). He is also an established author, with over 40 titles published. He served with the Royal Corps of Signals for a total of 37 years, during which time he held various managerial posts culminating in being appointed Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Samantha Alford is an established technical author, instructor and business management specialist. She has over 25 years’ experience in capability planning, governance, oversight and event management and is a director and owner of Professional Procurement & Project Management Ltd, a company offering outstanding support and advice on strategic and operational procurement. Samantha has a strong supply chain, planning, business and performance management background, and has advised a variety of organisations in fundraising, business planning and process documentation. Samantha has provided these services in both the private and not for profit sectors. She is a school governor and has been the chairman of a combined secondary and primary school parents' association since 2012.
