Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test.The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are:1- The ITIL qualification scheme2- Introducction to service management3- ITIL and the service lifecycle4- Service strategy5- Service design6- Service transition7- Service operation8- Continual service improvement9- Service management technology10- How it all fits together11- The examination and exam preparation12- Sample ITIL Foundation examination13- AnswersThe real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts.

Being the reference standard to the ITIL Foundation exam and all other test prep books, this publication gets a "pass" review. I recommend this book along with the prep book by Gallacher and Morris. However, I will discuss the formatting of the book's printing/publication.I find the use of pale green and gray for section headers to be a poor choice of color selection. I am not color blind, yet I have struggled to visually find a topic (e.g. Sect. 5.5.5). In other words, "reading" this book's pages causes eye strain. I own fifteen other TSO published titles, from PRINCE2, MSP, P3O, through the five ITIL references, and this book uses a poor choice of color schemes. Why?Additionally, only using shades of the same pale green in graphics and diagrams sometimes does not provide sufficient contrast to discern one item from another (see the Key for Fig. 4.4). In fact, the exact same graphics are reused in other ITIL test prep books (Gallacher and Morris) with copyright permission, but are printed in grayscale (Fig 6.2) for a much better result.

All of us in our office were required to get ITIL Foundation certification. We each had to do our own research on what book to get, and each ended up getting different book, so we were able to compare books. I got this one and liked it best. It was shorter than the others but still had all the material in it. It also had a sample case study that went through the book so one could see how each area of ITIL applied to this case study, which was helpful. I found the book to be straightforward to read, and didn't put me to to sleep. Some of the other books had sentences that seems to have lots of wordiness just for the sake of being wordy, while this book said what it needed to say and no more, in decent english. There were practice questions at the end of each chapter and a full test at the end of the book.Reading this book and taking some other on-line sample tests were what I did for my exam, and I passed.After this, three of the other people in my office who had used other books/resources borrowed my book and were satisfied with it.

After 2 weeks of reading and studying this book, I passed the ITIL Foundation exam with an 83%. I also purchased the official practice questions app for my phone. My thoughts are this book is sufficient and easy to read. This book includes quite a few diagrams on how each of the libraries line up which extremely helps you understand and put everything together. In my honest opinion, ITIL has so many ambiguous terms that tend to change in context as you traverse the different service libraries, so those diagrams really help draw it out for you. Additionally, the practice questions at the end of each chapter along with the 40 questions at the end of the book are really helpful.Overall, its a decent book and coupled with the practice questions app, you should be able to pass the ITIL Foundation exam.

If you're reading this than you probably already know that the subject matter of this book is quite possibly the most dry, boring, bureaucratic over-complication of common sense in existence. With that said, they did an amazing job minimizing the suffering of the reader with this book by getting straight to what you need to know for the exam and not wasting your time with unnecessary rambling like some others. Very direct and to the point, very well organized and makes a great reference. Half the size of "Foundations of IT Service Management" by Brady Orand, with much clearer explanations, overall this is the best book on the subject.

Probably the absolute BEST source to use for studying for the exam. Some of the statements are said in different ways (I guess to re-enforce the intended message). Hands down the best book ever to prepare you for the exam. Read it cover to cover, take the mini quizzes at the end of each chapter and the final quiz at the back, you should be absolutely fine.There's an app in the Google Play Store that helps to supplement it and makes it a little more interesting with the revision cards.

Having recently studied for the ITIL Foundation exam, I purchased 'ITIL For Dummies 2011' and followed it up with Passing your ITIL foundation exam (Best Management Practice) to fill in any remaining gaps with the official information. The 'Passing your ITIL foundation exam (Best Management Practice) ' book is an extremely unsatisfying and unpleasant read by nature, I can't highly recommend the ITIL for Dummies edition enough, the trainer in that book isn't simply portraying the information, he actually wants you to understand and digest every aspect of it in an extremely pleasant and satisfying way.

I read this book hoping to learn about ITIL. I think this book helped me understand some of it, but I didn't really like the content. From my point of view, there are three primary problems with this book. Firstly, there is too much of theory and definitions. Sometimes it felt like they hope you'll learn what they are trying to achieve with ITIL by throwing definitions at you. Secondly, it's hard not to notice many chapters are structured as introduction, key content and summary, with the first and the last bits literally repeating the key content. Finally, the examples. This was probably the worst bit. Most of us working with ITIL, do it in the context of IT. For some reason authors of this book decided to base their examples on hospitality industry. I would not recommend this book. It may help you understand some of the key concepts, but at the same time it will bore you to death.

Recommended by a colleague at a FTSE100 company that runs a lunch time study group over 12 weeks. The group reads a chapter each week and we review the key talking points from the chapter over a lunch time conference call. The study group has been run over several years very successfully using this book as the key reference material.The ITIL foundation exam is not particularly challenging and this book should allow you to pass it if you read and understand the content. This book will not provide you with a detailed understanding of the subject but ultimately delivers on its title.

ITIL is boring But sadly it's a qualification I want. This book is a perfect companion for quick reference to the fundamentals of ITIL. I'm not gonna lie though it is boring just like ITIL... but dont blame the book it's mearly a messager. Well written and Easy to understand.

Bought ITIL foundations book for self-study towards gaining ITIL foundation exam, this book is all you will ever need, very well presented and layout for nice easy understanding scenarios, end of chapters also include quiz and practice exam at end, additional exam practice exam paper available at Axelos website for DL, this is all you will ever need to pass your exam just learn the book inside-out to pass with flying colours...