Product care tips: A:Do NOT brush the upper too hard in case to hurt the stiches and upper.pls use the soft brush. B:Wrap the upper with tissue after you wash the sneakers,and air them in the ventilated place,it will make the upper always like brand new.Do Not bask them in the sun. ##About the delivery:Please pay attention to the Shipping Explanation! If you choose standard, it usually takes 7-15 days to USA by Epacket and 20-30 days to Canada by China Post. If you want faster, you can choose Expedited, it usually takes 5-7 days to arrive.Please note that the Estimated Delivery what the system shows is not the exactly accurate. ##About return and exchange: We accept both return for refund and exchange within 30 days after you sign the package,please email me if you have any problems or questions about the items or the order.