Is this product stitched together or is another process used?

Dear customer This product is hand cut ( the leather ) and then stitched. Thanks & Regards

Is this bag made of full grain leather, top grain leather, or genuine leather? I've seen all three terms on this page.

Dear customer The bag is made of Full grain premium buffalo leather. Full grain leather is also genuine leather by definition. Thanks & Regards

The should strap pad came apart on my bag, can I order a replacement pad or does anyone have a suggestion for a replacement?

Dear Customer I am sorry about this. Can you email the order number and the picture of the falling shoulder pad/ strap to our email/facebook/Instagram? so that I can assist you better. Regards

KomalC 16 Inch Leather briefcases Laptop Messenger Bags for Men and Women Best Office Satchel Bag

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