I ordered these pillows at the beginning of December and have not received them yet. Why?

that's a question for the seller. contact them or amazon support.

How long does the pillows take to form?

They form right away. That is the only thing good about the pillow they are lumpy and provide no support.

How do you get the smell that the pillows have when you first get them? I am washing the cover but the pillow smells as well?

Maybe spray it with freeze fabric wash the pillow it self is not machine washable

Does the foam shift around? I would like the edges to be taller for neck support.

Hi, Thank you for reaching out to us! The filling of Qutool cooling bed pillow is 100% shredded memory foam, it moves with you as you sleep and match the curve of your head-neck-shoulder very well. In addation to that, qutool unique adjustable design allows you to adjust the loft and touch feeling by adding or removing the shredded memory foam fillings. We hope this information is helpful Qutool

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QUTOOL Cooling Pillow for Sleeping, CertiPUR-US Shredded Memory Foam Queen Pillow Set of 1, Cool Pillow for Hot Sleepers Adjustable Firm Pillow for Side, Back, Stomach Sleepers Soft Yet Support, White

Product ID: 132599544

Details

Brand
QUTOOL
Color
White-cooling
Fill Material
85% Cross-Cut
Pillow Type
Bed Pillow
Size
Queen(Pack of

❄️Lowers surface temp by 4-9℉

🌬️Breathable shredded memory foam

🛏️Adjustable loft & firmness

NT$11026

Duties & taxes included

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Sold byAmazon TaiwanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

❄️ Sleep Cool, Wake Refreshed — The Pillow Your Nights Have Been Waiting For!

ERGONOMIC SUPPORT - High-resilience foam aligns neck & spine, easing pain and enhancing rest.
BREATHABLE FRESH - Shredded memory foam and bamboo-derived fabric maximize airflow and freshness.
CUSTOM COMFORT FIT - Zippered design lets you add or remove foam to tailor support to your sleep style.
EASY CARE DURABLE - Machine washable cover with CertiPUR-US certified foam ensures lasting quality.
STAY COOL ALL NIGHT - Innovative double-sided cooling cover reduces heat for sweat-free sleep.

The QUTOOL Cooling Pillow features CertiPUR-US certified shredded memory foam with a unique double-sided cover that lowers surface temperature by up to 9℉. Its adjustable loft and firmness accommodate all sleep positions, while breathable fabrics derived from bamboo and polyester ensure optimal airflow. Designed for hot sleepers seeking ergonomic neck and spine support, this queen-sized pillow combines luxury comfort with easy care, making it a top-rated choice for restful, sweat-free nights.

Specifications

ASIN	B07QN8SZG9
Age Range Description	Adult
Best Sellers Rank	#350 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #7 in Bed Pillows
Brand Name	QUTOOL
Closure Type	Zipper
Color	White-cooling Basic
Cover Material	Polyester, Rayon, Silk
Customer Reviews	4.3 4.3 out of 5 stars (7,409)
Fabric Type	Inner Cover: Breathable and Smooth Fabric, The One Side of the Cover is 50% Silky Ice Fabric and 50% Polyester., The One Side of the Cover is 60% Polyester and 40% Viscose Made from Bamboo.
Fill Material	85% Cross-Cut Memory Foam and 15% Soft Microfiber
Indoor Outdoor Usage	Indoor
Item Dimensions L x W	30"L x 20"W
Item Firmness Description	Medium
Item Thickness	6 inches
Item Type Name	cooling pillows for sleeping
Item Weight	3.7 pounds
Manufacturer	QUTOOL
Manufacturer Part Number	Shredded Memory Foam Pillow
Material Features	Adjustable, Breathable and Cooling
Model Name	Cooling Pillow Version One
Model Number	Cooling Pillow Version One
Number of Items	1
Number of Packs	1
Occasion	Birthday, Father's Day, Mother's Day, New Year, Valentine's Day
Other Special Features of the Product	Cooling, Ergonomic, Removable Cover, Washable
Pattern	Checkered, Plain
Pillow Type	Bed Pillow
Pillowcase Length	30 inches
Pillowcase Width	20 inches
Product Care Instructions	Do not wash the shredded memory foam, Machine Wash, Only wash the Cover: Air Dry, No heat
Recommended Uses For Product	Back Sleeper, Multi Position Sleeper, Side Sleeper, Stomach Sleeper
Set Name	Queen Pillow Set (1)
Shape	Rectangular
Size	Queen(Pack of 1)
Style Name	Modern
Theme	Love
Thread Count	350
Unit Count	1 Count

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NT$11026

Duties & taxes included

In stock

Sold byAmazon TaiwanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Taiwan.

Secure transaction

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