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🤖 Elevate your clean game with the stealthy powerhouse that works while you relax!
The eufy Robot Vacuum 11S MAX is a sleek, super-thin robotic vacuum designed for quiet, efficient cleaning of hard floors and medium-pile carpets. Featuring a 2.85-inch profile, 100-minute lithium-ion battery life, and BoostIQ adaptive suction technology, it delivers powerful performance without Wi-Fi dependency. Controlled via remote, it offers easy maintenance with a washable filter and self-charging capability, making it an ideal smart cleaning companion for modern, busy homes.











| ASIN | B07R295MLS |
| Batteries are Included | Yes |
| Battery Life | 100 minutes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #1,482 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #4 in Commercial Indoor Robotic Vacuums |
| Brand | eufy |
| Brand Name | eufy |
| Capacity | 600 Milliliters |
| Cleaning Path Width | 12.8 Inches |
| Color | Black |
| Compatible Devices | remote control |
| Control Method | Remote |
| Controller Type | Remote Control |
| Customer Reviews | 4.2 out of 5 stars 26,092 Reviews |
| Filter Type | washable |
| Form Factor | Robotic |
| Global Trade Identification Number | 00848061058475 |
| Included Components | 1 x Robotic vacuum cleaner, 1x Cleaning tool&Side brush, Charging Adapter, Instruction Guide, Remote Control |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 12.79"L x 12.79"W x 2.85"H |
| Item Type Name | 11S MAX, Robot Vacuum Cleaner, Super Thin |
| Item Weight | 2.88 Kilograms |
| Manufacturer | eufy |
| Manufacturer Warranty Description | 12 month warranty. |
| Model Name | eufy 11S Max |
| Model Number | T2126114 |
| Noise Level | 55 Decibels |
| Number of Items | 1 |
| Other Special Features of the Product | One Side Brush, Quiet, Self-Charging, Super-Thin |
| Portable | Yes |
| Power Source | Battery Powered |
| Product Dimensions | 12.79"L x 12.79"W x 2.85"H |
| Recommended Uses For Product | cleaning hard floors, cleaning medium-pile carpets, general household use |
| Special Feature | One Side Brush, Quiet, Self-Charging, Super-Thin |
| Style Name | 11S Max |
| Surface Recommendation | Hard Floor & Tile & Medium carpet |
| UPC | 848061058475 |
| Unit Count | 1.0 Count |
| Voltage | 240 Volts |
L**A
Pretty Neat-O!!
11S Max Review First and foremost, when you're reading these reviews you will want pay attention to which vacuum they bought so that you know the reviews are about the one you're interested in. There are 3 or 4 different vacuums being reviewed on this same thread. Update 6\6\25: I noticed today why it tells you you should have six feet open space directly in front of the charging port: when the vacuum is returning home, she will go so many feet out away from the port so that she can turn around and line up to get on the charging nodes. In reality, I don't think she needs more than 4 ft... But there may be issues with her being able to turn around if there's anything blocking her. 6 ft is a lot of space, so you might be able to get away with 4 to 5, depending on your setup. Otherwise, you would have to use the remote to manually return her to the station, or pick her up and put her on the charger yourself. Not having the space is not a deal-breaker, it just means you will less of the "auto" features. Today I did let her run until her battery got low and she maneuvered herself back to the charger without any assistance. I also want to say she is doing a pretty job at cleaning. I'm used to having to sweep and then mop the floors... But after letting her run through the whole apartment for 2 days, when I'm up today it was such a nice smooth process. I didn't get a bunch of debris and hair and other things clogged in the mop (which we all know can cause problems like scratching on your floors). This little vacuum is a blessing! If I'm not mistaken I believe her paperwork said that she uses about 40 watts of energy... Like a light bulb... when charging. I would think that that means that her energy usage, while charging, is equivalent to leaving a lamp on. Original Review: I literally just got this vacuum this morning and only did a test run for about 20 minutes. A big reason why I didn't let it go all over the apartment is because I'm still in the process of moving and I have packaging everywhere on the floors, creating too many obstacles. With that being said, so far so good. I just let her run around in "Auto Mode" and she worked great. Yes, my robot vacuum is a "she." I named her Suki, as she "Suki a lot of dirt." Plus Suki is a name for "loved one," and I love her already!! I swore up and down I was never going to be one of those people who have one of these... and here we are. And I probably never would have if I had not stayed with my sister and her husband for several months when I first moved to a new State. They have one and I really noticed how much a difference it makes and keeping up with pet hair and everything else. What seemed like really haphazard navigation ended up being a lot more mapped out than it first appeared. While it look like she was just going in random directions with no uniform, I did start to notice that she was not going over the exact same path upon return. So, somehow, it's working to where I can tell the machine is covering everywhere. It definitely appears to be mapping while it's in use, but I know it does not store mapping. That's a big part of the need for Wi-Fi with other robot vacuums. I did notice that a couple people were complaining in the reviews about her constantly vacuuming just the edges by the wall... This is probably because they didn't realize that she was in that mode. Because you can literally make it so that she focuses only on the borders. There's quite a few nifty features that you can program the vacuum to do... And it even has a scheduling option so that you can schedule the vacuum to go off at whatever time you want (as well as a way to cancel the schedules if things change). Overall, pretty nifty. It does what I need it to do, and that's all that matters to me. I don't need a bunch of fancy features. My apartment is just under 800 square feet; therefore, I don't need it to do special mapping to try to remember where it left off after a charge. It's pretty much going to get the whole place on one charge. One MAJOR reason why I selected this, (outside of the lower cost) is because it does NOT require an app or Wi-Fi connection (in fact you absolutely cannot connect this particular vacuum to an app or Wi-Fi, so if that is what you're looking for this is not the vacuum for you). Sure, with an app you can do things like trigger her to start running before you even get home from work... But, quite honestly, that doesn't even matter to me. Because, if I learned anything from watching my sister and her husband's pricier, self emptying robot vacuum? It's that these things are constantly getting themselves into trouble and you need to be there to rescue them, anyway (which is a total drain on their battery if you aren't there to save them). So, there's no reason why I would need the robot vacuum to run while I'm not home. On a side note... I found it quite hilarious that the instructions say that you should not place her near the stairs or a cliff. And I was scratching my head wondering how many people with fortresses were buying these things. 😂😂😂 And speaking of running... Very quiet. I would have to say that my stand up floor fan is way louder than this thing. The AC unit is louder than this thing. I would assume that some of that has to do with the fact that the suction is not superior in this thing, as it's only at 2000 (really pricey robot vacuums are around 4,000). However, I have laminate floors (fake wood flooring in a linoleum-type flooring) and the throw rug in my living room is one of those very low profile new kind that are washable, which is comparable to a thick blanket. Speaking of the area rug... This thing had no problem going up and over and onto it regardless what angle she approached the rug. Sometimes she came onto the carpet straight on and other times she came up on to the carpet at an angle. And she didn't even blink an eye! As stated before, I only took her for a test run and she picked up so much "tuck" in that short timeframe. I was thrilled that she even got all the little itty bitty popcorn pieces from all the styrofoam my furniture and other items were delivered in. It's like no matter how careful you are taking things out of the boxes those little tiny popcorn pieces get everywhere and they are so impossible to sweep up. Keep in mind I had, just the night before, swept and mopped most of the area that she ran over today in her test run and there was still that much stuff in her canister The canister is very easy to remove. You don't have to flip her upside down or anything. You just push down on the little release button with your thumb and pop it out. That is also where you will find a filter that you can clean out. Read the manual that comes with it throughout. It's very helpful on how to keep her clean or else she won't work properly. I love the remote. She got stuck trying to go over packaging from my couches that was on the floor. When she didn't get the clue that she needed to back up and try something else, I just held down the down button for backwards and she totally backed up like a remote control car. I just pushed the right arrow button and she turned in that direction and I let it go and she took off. That was so awesome! When I felt that I had seen enough I decided to go ahead and use the remote to return her back to her charging station. She immediately responded (didn't seem to want to respond to the remote commands when she was in another room, though). Once you push the button to send her home to charge, she will start moving slower. I think this is just the devices way of being very accurate in homing in on her docking station so that she can properly align for a proper charge. And speaking of our proper charge when I first unpackaged her I had to put her on the charger to charge her fully as it is recommended in the instructions before use. And I noticed at some point the orange light wasn't flashing which is what tells you she's charging. So I just hit the auto button as if I was going to send her out to suck up my dirt... And after she got a couple feet away from the dock I just hit the return button on the remote so that she could get on the dock properly. Work like a charm... didn't have any issues with the charging stopping at that point. So I really can't comment on longevity for the battery or parts. But I will say it would be wise to purchase spare brushes and filters for down the road just so that you have them when you need them. Because these things do wear down with use. The more you use it the quicker it's going to wear down. Just a heads up. But these are not a "one-time purchase and forget about it," just like most bagless vacuums require maintenance and upkeep. There was some damage to the box that it came in.... Not sure if it matters or not. If anything changes I will try to remember to come back and update this review. I did purchase an extra 2-year warranty just to be on the safe side.
A**R
Love this thing.
Eufy is known for security and PRIVACY. But this machine operates independent of internet and needs no wifi. It has a remote and just WORKS. It’s cheap, amazing and keeps my kitchen cleaner than my labrador. And that’s saying something. I don’t need it running when I’m not home. I turn it on at bedtime, it’s charging again when I get up to make coffee. Nobody needs more than that!
J**L
EDIT: When it doesn't get stuck or lost it works well; I'm especially impressed by customer service
UPDATE: I previously posted a review complaining about the difficulty I was having with my Eufy getting stuck or lost due to its lack of a mapping feature. Even though it was a 3-star review (not bad, not great), the company nevertheless reached out quickly and offered some great solutions to make me happy. I've therefore raised this a star for the STELLAR customer service. I can't bring myself to give this a 5-star review, because I'd hate for anyone looking at my review to think the vacuum itself is not without its caveats. This time I'll be specific though, so you know the challenges and the positives I've experienced with the vacuum: With no mapping feature, the vacuum never learns about tricky spots where it is prone to get stuck. So it gets stuck in those spots fairly often ... like at least 2-3 times a week. Examples are: under the refrigerator (it sometimes wedges itself under the door and then can't muster the power to pull back out), in my closet (it sometimes pushes shoes around until it traps itself, which is admittedly kind of funny), under my bed or dresser where there are things stored, or behind doors that it ends up closing, trapping itself in whatever room it's in. Also, at least for the one I've had, the homing feature (or whatever you'd call it) lacks sufficient range to "go home" to the dock consistently. I've sometimes found it dead in the middle of a room that has an open path back to the dock, presumably because it could not sense where it was supposed to go. I also notice that when it's running low on juice, the vacuuming stops and it starts traveling around kind of aimlessly, presumably trying to pick up the signal of the dock. At least in those instances, it's usually not hard to find when it dies, and just carry it back to the dock. Most of the time it manages to get home (assuming it's not stuck), but this is something I'd suggest Eufy could improve unless mine is just defective in this regard. Beyond those specific navigation challenges, I've been happy with it—especially in terms of price-to-value. It cleans quite well along walls, covers quite a bit of my house in a single charge, is easy to empty and is pretty quiet. In fact, since I'm a bit hard of hearing, when it's one room away I sometimes finding myself looking for it to see if it's stopped running because it got lost and died, ha! But it'll just be shuttling around doing its thing quietly.
R**T
Over a year in use... study this review for real analysis
Summary: I read a LOT of reviews about a LOT of products of a similar nature before I leapt in to buy this, my first robot. Overall, this product was good SOLID value for the money. I have now owned it for for OVER a year now, used daily and this analysis is based on close observations during that period. NOT one of those folks who buy it an write a review five minutes after they pull something out of the box. Here are the key points you should consider when buying a Robot to sweep your floors. 1. Price - Look...Price was definitely a consideration at buy in. I studied many models before I bought this one. These kinds of robots overall cost money. $$$. Of course, I am old school. These days some folks buy a Cell phone that cost $500 dollars to $1000 and think nothing of it. To me that is WAY too much. Ditto many models of similar robots. At the time I bought it the robot was on sale so I got a price that was $100 cheaper than competitors whose reviews read about the same as this one did. So the buy in pricewise was a good solid deal that was in what I consider the medium to upper low cost affordability range. Perhaps you would think nothing of spending $850 on a robot. Not me. Like goldilocks, this one was just right. SECRET Costs you may not think about: Some reviews address this, but consider these things as being costs IN ADDITION to buy in: Filters: This thing has a filter. I recall one review whining that filters cost too much. Let me be clear. If you want a new HEPA filter for it every week or two, they will cost you. Me? The filter does not seem to me to very critical since I do not really plan on the robot cleaning my air. It gets dirty and dusty. As a result, I pull it every other use and wash it out under a faucet in my kitchen (a two minute job), let it dry a bit and then put it right back in the machine (Which is super easy to do...no tools or anything - just pull out - click in.) After reading one alarmist review prior to buying, I bought one spare filter at the same time I bought the robot thinking I might find it was true. So far, after a year or more of use, I STILL have not replaced the filter. Just keep using the original. Think about it. Brushes - I bought a kit with spare brushes when I bought the robot. Glad I did. Buy at least one set just to you have them around when you need them. The brushes twirl around and shove cat hair into the maw of the thing as it races around. Somewhere. Somehow, as it toodled about around the six month mark, it threw a brush. (They snap on and off easily) Like a horse throwing a shoe, this is to be expected. This thing runs all over on its own so I could not find where it lost it. To this day I STILL have not found the missing brush. No problem. I just grabbed a spare, snapped it on and it kept on going. Tools - The kit I bought early came with a little cleaning/maintenance tool. See my section on Maintenance below about tools. 2. Utility - Utility to me means ease of use. Based on a year of hard use for my robot you should consider the following lessons learned about utility: CLEANING FLOORS a. Does is really sweep ALL the floor? Read a lot of reviews and looked at a variety of designs. Some reviews that I recall said "This thing finds a LOT of dirt. Where does it get it all?" After a year of emptying it (You DO need to empty its evening sweep into your trash, usually every day - VERY easy to do - again click out- click in) I totally agree! This thing finds a TON of dirt and dust that is NOT obvious to the naked eye. Frankly, that is its job and I need to make clear here that it does its job really really well. VERY SATISFIED b. To be utter clear however... I have a three story house. To define that though that is two stories with WOODEN and some tile Floors and a third floor that is mixed wood, carpet and concrete. PRO: I cheat. One robot for three floors of my house! Every day or two I pick it up from its charger, move it from floor to floor to let it clean a different floor whenever the mood strikes me. Works great! More, this thing cleans almost all of those floors flawlessly - especially the wood, tile and concrete bits. It sneaks into lots and lots of corners, under furniture and stuff and it never, ever runs off the edge of stairs. Completely satisfied. I admit I may be so satisfied because wood, tile and concrete are 92% of my floors and it is flawless on those types of floors. CON: This is a real review, not a feel good propaganda babble. If there is a con to this robot it is carpets. Specifically, it WILL work across modern carpet. That is carpet that is tight, laid level with the rest of the floor and has nothing to hang it up on. However, it struggles to go over edges, so if there is an edge to your carpet, a strip that it has to ride up over OR (Like me) you have a carpet or two that are Persian Style rugs with tassels at the end, just be advised that it WILL choke as it tries to cross these barriers. You can still do these surfaces, but you will have to stay nearby and bail it out when/if it hangs up... which feels time wasting. This should not make you hesitate to buy based on this review UNLESS you have a lot of these carpet barrier things about your house, in which case you will be annoyed by this robot. To be fair however, you may be annoyed by ANY robot under those conditions. Just think about it before you buy. ******** Utility NOTE! This is a final note on utility. The REAL Nemesis of any robot is WIRES/Cords. Once you own one, you will figure this out pretty quick. You will need to get your cords under control since the robots will find power cords on computers, lamps etcetera and choke up on them. 80% of the time when it does not return to its charger at after you program it to clean (Smart folks program that between 1AM and 3AM - unless you tell it to go manually for some reason) you will have to track it down to find it hung up on wires. Once again, to be fair, I think this is true of virtually all robots. They are not too bright about wires. The other 20% of hang-ups comes from some oddity in your furniture. I have particular chair in my study whose side supports are JUST a bit too short for the robot to go under, so it drive in there and wedges itself into the spot and cannot get free on its own. Just to you know, this is fair enough, robot makers cannot anticipate every single possible piece of odd furniture. Just figure it out through trial and error, but enjoy all the cleaning it does WITHOUT you paying the slightest attention. A small price to pay. *********Utility NOTE 2: The control - Comes with a remote. To be frank, I only use two or three features on the control. I tested them all at the beginning, but I've forgotten what the rest do. Most used? Manual use button. Because of how I use it on other floors, the automatic run feature is only good on one floor. Works flawlessly as far as I can see. I tote it to the second floor, put it down, hit the manual timed button and off it goes. I wander back up an hour two later, hit the off button and walk it back to its charger. Second most used? The recharge button - This tells it got back to recharge station manually. If you you do not want it to keep going you can interrupt its cycle and it will go back to its recharging. Usually use this when I am watching a show, it starts on its own and I find the noise distracts me from watching. Third most used feature? The manual steering controls. One review I read said this machine is really stupid. That is half true. It does fine most of the time, but if you want to steer it manually on occasion you can. I have a table I want to make sure it does under in a certain way, so I just point and click it to drive it into the bits when I want them to be cleaned. 3. Maintenance - Look. Old soldiers will tell you. Preventative maintenance will allow you to keep using your equipment day in and day out. This robot IS reliable IF you know you will need to maintain it! If you are lazy you will hate doing maintenance. I just make it part of day's routine and do not resent it. Thus I am very satisfied. My routine is to pick it up about 5 PM, sit and work on it for three to five minutes WHILE I watch TV. WHAT? You cry! Why so much work! The work is there because the robot does its job. All you are doing is making sure it keeps doing the job without hassle. Once again, whatever nonsense if advertised, I imagine ALL robots require this kind of looking after. PLAN on it. This one I suspect is no better or worse than any other. Do not go into it blind though. Here is what you need to know: a. You will need a little tool to do maintenance. If you buy the little kit with filters, brushes and a tool in it, know this. The tool is a hokey little plastic thing that CAN work... but takes a bit more time to use. Specifically it has a comb to clear tangle in your brushes. This works well. It has a little brush to brush dust off filters, off the inside of the dust/dirt collection box, etc. This works adequately. It ALSO has a little razor blade letter opener thing on one side intended to clear hair from rotors (Two types) This is a weak tool that works, but is time consuming and tedious to use. You are better off getting a little tool with steel blade or hook on it. Something you can use to really dig hair out of spots where it winds itself around a brush or rotor. Dig through your kitchen drawers, tool boxes or the $2.00 bins a the hardware store until you find something that works better for you. Maintenance: Enemy number one if long hairs. I have two women in the house. I am sure they do not mean to shed, but shed it they do somehow. This is what happens. As the little brushes turn they pick up hair and push some of it into the bin...BUT they also wind around and around the spinning brushes. Every other cleaning I find a wad of it around both brushes. There is also a rotor on the bottom the turns and does the sweeping up.. It ALSO picks up long hairs. Some will wind around the rotor proper and must be cut off or pulled off. This is the easy part. The hard part is that some will wind around at the ends where the bristles stop. This is where the recommended tool I mentioned will pay for itself as the hair tends to knot up tight in wind after wind. You will have to dig it out and cut it loose. You must also empty the bin at the same time. I also wash the bin out now and then along with the filter. Once a month or month and half the front wheel may also need to be tugged out (It pulls out and pushed back in easily) It ALSO gets hair down in there around its axle, though not nearly as fast as the rotors and brushes do. That is it. I will only close by saying I have NOT owned every robot in the world, but I imagine these periodic maintenance requirements will be very similar for ANY robot... NOT just this one, so if my maintenance picture here appear to be too gloomy, don't let it be. OVERALL: I am totally sold on having a slave machine keep my floors swept. Rather it than me! Call me lazy bones. A little maintenance now and then is well worth this machine. Go ahead and buy one. Jump in the water's fine.
S**A
Amazing robot to keep your floors clean!
This is my second time purchasing this vacuum. My first lasted about 4 years. I was disappointed to see the new version has only 1 spinner (?) in front to collect debris, but it has not been an issue. I run mine every night. My condo is quite small and the hard floors are 1 room that combines living space (with one large jute area rug) and kitchen, plus a small hallway. I don't wear shoes in my home and use my big stand up vacuum once a week. I have 1 smaller short hair dog and have attached a picture of how much dust/hair my vacuum picks up every single night. My floors always feel so clean in the morning. My vacuum has no problem climbing onto the jute rug. He's very thorough. Im not sure how long he runs but its long! He's a little noisy but I don't mind (he runs when I turn on my dishwasher at night and love that these machines are working their magic while I sleep). Great price for always having clean floors.
J**E
The Best Cat Toy That Cleans Even Complex Home Layouts
I always thought these robot vacs were kind of a silly gimmick, too expensive for not enough gain. After a couple friends raved about their robovac's, I made excuses like "My home layout is too complex!" and "I'll need three of them to vacuum my home!" But, the robot wars have made them cheaper and better, so I decided to finally give in on a good deal with this new model from a well trusted brand. I wasn't willing to pay for units with home mapping features and no-go zones, but with this unit, I don't feel I even need it. Turns out, I am absolutely thrilled with the performance and price point of these Eufy's. There is little doubt this unit is just slightly smarter than a bag of hammers. Thank goodness I can make it do it's work at 4AM when I don't care how many times it goes over the same spot or misses something that is just "right over there you stupid bleeping robot!" But, day after day, this hunk of electronic sensors strapped to a vacuum comes home with a bin full of stuff. I'm at the point where I don't even know where it gets the stuff and I'm seriously questioning my ability to clean my house. And also somewhat ashamed of the filth that I've lived with and didn't even know about. It goes places it probably shouldn't and if you have any degree of OCD, it will hurt your brain to watch it. It goes under furniture and shelving where it barely manages to escape, plays ping pong with table/chair legs for a bit and it has an inexplicable infatuation with the clear storage totes under my guest bed. It'll really like one area/room for awhile, but then will go elsewhere, only to be back 2 minutes later...and you're like, "Well, that was the *least* efficient way to do that. Whatever, a goldfish is smarter than you." Whenever I'm in the kitchen doing something, it has the whole lower floor it could be cleaning, but it will insist several times on cleaning the spot right under my feet. It loves to chase my cats and in turn, my cats will engage it in a battle of home domination, swatting it and trying to eat the spinny brushes while it charges. One cat will lay on the lower step and lazily swat at it as it goes by. Just when you think there might be the slightest sense of intelligence and you're having this "It's alive!" moment, it reminds you how dumb it is by gently ramming itself into a piece of furniture. I don't know how it does it, but despite looking like it couldn't find it's way out of a paper bag, it somehow manages to find home base for charging most of the time. But, it gets around, even in an ever changing layout. It deals with my wood floors, several area rugs and a section of medium pile carpet without much incident. It hasn't once tried to go over a stair in my home. It gets probably a good 70%+ of a complex, 1,000 square foot U-shaped layout of my main floor, with plenty of furniture making navigation much worse. But, it does that 70%+ every day and I don't even have to think about it. Based on the sheer amount of cat hair and dust this thing picks up daily, I'd say the suction and pickup mechanisms are pretty good. I can't tell you if they're better than older Eufy or other branded units, but the spec's say so. I was worried about how much of my lifestyle I'd have to change to adapt to this thing. Turns out, very little. I can still leave stuff around if I want and it won't try to eat everything in its path. It does occasionally try to commit robot death on various cat toys the kitties leave about, but that's maybe one 1 out of 10 times it needs saving. I have a rug in my kitchen that it loves to push into a pile, but that's only a minor annoyance and doesn't cause it harm. I have to be careful not to leaving charging cords and such about. Once every couple weeks it won't find it's way all the way home, but it's usually pretty darn close to the charging station by the time it dies. I thought it might become inconvenient to "save" the unit from it's self-inflicted stupidity, but the value it provides exceeds the inconvenience. I can see why people like these things. And there's a good chance I may buy the three I need, maybe this one or maybe others. But, for now I'm pretty happy with this one. It's a 5 out of 5 cat toy and a pretty useful home appliance that will save you time and improve your home's upkeep. I'll update this review with any significant changing opinions, but for now this "dumb, smart thing" gets 5 stars. Update: About 4 months after running this thing daily, one of the side brush motors started to malfunction. Normally, a product malfunctioning that soon would irk me to reducing my review stars immediately, but I sucked it up and contacted support. I requested, specifically, to do a self repair of the brush motor right out of the gate. They didn't request for me to send it in for repair, demand an expensive cross shipped replacement or question my self-assessment to repair equipment that I owned. They just told me they have the part in stock, requested I send them a video of the problem, asked for the address and put the brush motor in the mail. They then confirmed that if this didn't make it work right, they would still support me until it did. They worked with me exactly how I wanted them to, stood behind their product 100% and for that, not even a single star will be reduced from my original review. Update 2: I knocked two stars from my review. Not because of the unit, which is still great, but because of the replacement air filters. They are $11 for TWO of them! That's nearly 3 times the price of the previous filters, or about a $65 annual operating cost when changing them out once a month. IMO, that's simply too expensive for a vacuum and even my high end upright isn't nearly that expensive to operate using *HEPA grade* vacuum bags. Not just that, they are incredibly terrible for the environment by requiring you to buy the substantial plastic filter housing every time. Had I known this at the time of my purchase, I would have selected a different unit - probably the initial version of the 11S. Final Update: I've decided to just let this thing die a slow and painful death. Both of my side brush motors went out, as did the one that I replaced. It's still marginally effective without them, but definitely not as good as having them. Eufy's support reached out to me several times, which was great, but I have better things to do than rip this thing apart every few months to fix plastic parts that will fail again in 3 months. I expect more from something I'm paying $200+ for, definitely not three of the same exact failures within a year. Oh, and there's much cheaper 3rd party filters available for this guy now.
N**R
Eufy rocks!
I've had the Eufy 11S Max for over 6 months now, have been using it weekly. Like alot of others have said, I am amazed at how much dirt and especially fine dust it picks up. And we have a cat. This is my first robot vacuum, and I didn't want to spend a fortune on an all-you-can-do model with mapping, etc., so the price was right. Our place is really small, so it's easy to either close a bedroom door and let it beat around for a while, then check for missed areas...or just guide it, which is what I prefer to do. He is great for someone with a bad back. He does all the work, minimal bending required. We have laminated hardwood throughout (a little shiny unfortunately) so I can crouch down on a small rug and use a flashlight to guide and watch Eufy as he picks up all the dust (you can really see it on our floors)! Yea, I'm a little wierd :) Works great for under beds, etc. I vacuum our rugs or shake them. I love the "border" feature, I let him go around the outer edge of the room first using a higher suction, then we do the rest of the room, under furniture etc. He lasts a long time, which works for me (ha ha). I can do our whole house in about an hour on one charge. We're about 950-1000 sq ft of floor I use him for. Oh, and when he's finished, it's adorable watching him saunter back to his charging station like a good boy...amusing. Some of the other environmentally friendly dust mops etc. I have used (things I can wash), do not pick up all the dust like Eufy does. I hope he lasts a while to make it worth the plastic, etc. he is made from. But I think they can be recycled same as other electronic equipment. Then I'll be looking at the upgrade Eufy models, I'm sold on the brand at this point.
C**.
After 6 months, my thoughts...
After using this vacuum for 6 months, I wanted to share my thoughts. I've used this particular robot vacuum nearly everyday since my purchase. This was my first robot vacuum, so I honestly didn't know what to expect. I've since learned a few things and understand some of the features that others have. I bought this vacuum because pushing a standard vacuum is hard for me to do each day, and I have a dog that sheds a lot, so vacuuming daily (or twice a day) is necessary. Here is the positive features with this vacuum: - The remote that comes with this vacuum is one of my favorite features because I can steer the vacuum wherever I want it to go. This vacuum does not seem to map the rooms and remember where to go - or not go, so I use the remote often. - Battery life has been great. I've never had an issue of the battery running out before it finished cleaning both floors of my home, about 3,000 sq ft. - My baseboards are so clean now! It has a special function where it follows the walls to clean, or around furniture. I love this function. This model only has one spinning brush on the side. Some models offer two. I now can see the value of having two, so the next one I purchase, I will have have double spinning brushes to help pick up everything in the path. - Great for hardwood floors! And tile. - Stops at the top of stairs, so it won't tumble down the stairs. - It does offer 3 different modes of suction. I keep it on the middle function most, except when I'm on carpet or rugs, I switch it to max. After 6 months, this is what I've come up with for improvements on the next robot vacuum: - Larger canister. Again, I have a dog that sheds a great amount, so after a few rooms, I have to stop and empty the small collection canister. Some other models offer where they will go and dump the canister when it gets full, that would be nice simply in the sense that it lets you know when it is full. I don't mind dumping the canister because it is super simple, but when I finish a floor and empty it, I wonder how much it missed after finding it full. - More spin brushes to help collect the debris. The air from the vacuum, especially on hardwood and tile, will blow the debris from the path of the vacuum sometimes, and the spin brushes help collect it. -Suction could be better. Does not do great on my rugs at all. Weekly cleaning is necessary for this vacuum. I watched videos here on amazon on how to care for this vacuum, and they were correct. Weekly turn the vacuum over and clean the roller, vacuum the bottom side, check the spin brushes, and vacuum the filter. Monthly, you will want to replace the filter and possibly the spinners. I also purchased the small kit of replacement parts for this vacuum and use it regularly. I do not use the timer function where the vacuum begins at a set time each day. Some times this vacuum goes off on its own randomly, and it gets stuck in certain places in my house. I like to make sure I am home when it is running. It does have a switch on the bottom that you can turn it off when you're leaving the house, so I do that sometimes.
T**S
EXTREMELY QUIET
Update, May 15, 2024: Today the new battery lasted 100 minutes. Update, May 8, 2024: I sent an email to the manufacturer explaining the battery situation and they sent me a new battery under warranty. Very poor manual because of very small illustrations which are not the same as on the robot, plus does not explain how to delete a setting. A fairly good robot though, cleans well but tends to remain in larger rooms, it starts in the living room of 1,500 sq.' apartment, manages to find the bedroom, but once it exits the bedroom it does not go back to finish the bedroom and washroom. My fix for this is to put it in the bedroom and close the door and let it run until it finishes the bedroom, then take it to the living room. It does not clean near the charging station. Very quiet, bumps very gently. When it is working beside you, you can still hold a conversation. It is very easy to clean the waste bin, roller, wheels and filter. I clean it and wipe off the machine each time I use it, which is twice a month. I find this vacuum very easy to use and clean. It usually runs for about 1.5 hours, then recharges. For $200.00 Canadian it is an okay value. It does not have the headaches and problems associated with programming using cell phones. I understand why manufacturers went that route, but it isn't good. TIPS: do one room at a time. The reason is that the robot learns the room and wastes less time learning multiple rooms. Give it plenty of time to fully recharge between uses. CLEAN IT, CLEAN IT, CLEAN IT after each use - remember to do the wheels, they pop out so easily.
D**E
Great timesaver
The Robovac has exceeded my expectations already! It easily navigates the floor, rugs and any obstacles left on the floor without getting tangled up or stuck. The slim design means it can clean under the sofa and beds, and the magnetic boundary strips allow you can section off areas that you don't want cleaned or to section off rooms, etc. Setup is quick and easy, and the Robovac can be paired to the wifi so it can be operated remotely or to a set time schedule through the EufyHome app or Alexa if you have one. It also comes with a handy remote control which allows you set it to work at the simple press of the button which is great for a quick clean or to spot clean. Emptying the dust box is quick and easy and the capacity is plenty big. As an added bonus, the RoboVac returns itself to the charging station at the end of each clean so it's always charged when you need it. The RoboVac takes up a lot less room than a standard upright hoover which is great if you're short of space. Overall RoboVac is a great piece of kit at a great price for the level of functionality it provides.
Y**F
شكرا
ممتاز
S**R
Eufy Magic!
Eufy, our new robots name in our house, is wonderful. Why? To find out Read on..... this is genuine review from a guy who hardly writes reviews..... Worked out the box by following the very simple easy to read ‘quick guide’ ..... in essence you plug in the base station against a wall in a clear space , take out two foam packing plugs, remove the sticker over the on/off switch, put batteries in the remote and off he goes. Eufy needs 2m straight ahead of him, and 1m to the side of the base station. But I can only get 1m on one side and about 500mm on the other with 2m in front and he finds his way back to bed without any problem. The guidance system works well and all Modes seem sensible and work well, as does the WiFi, phone App, and remote. All basically plug and play and I am 53 yr old techphobe. It was easy, and done in a few mins, and he was cleaning our floor. The collection box needs to be emptied regularly, for us this is every day with three teenagers, three cats two dogs and a lively outdoor life. Teenagers and dogs soon ignored our new robot, but our cats are still wary and staying out of its way. Suction and cleaning power. We swept the floor just before Eufy arrived, and he came three weeks early, so we did not have a dirty floor..... he effectively was tried out on a visually clean floor.... how wrong we were. If I knew how to add a photo you would be amazed as were we. The volume of dog and cat hair and fine dust was amazing after just the fun of trying out the different functions. After the 1am full clean the collection box was FULL! Even after a sweep and 30mins clean while testing Eufy out. The edge function is good, as are all the functions. On standard setting Eufy is quiet, really quiet, not as noisy as our dishwasher and much quieter than our washing machine. The noise does not really change when put on the middle vacuum setting; on the Max setting noise is about same as our new Shark vacuum, which is quiet for a vacuum..... it is quiet. Do not leave this review thinking of the single problem I found this morning. I set Eufy off on the 30min quick clean setting while I made coffee, just to see how much more dirt he could find. He didn’t appear for a while, so I looked behind our kitchen counter and he was stuck (Mating) on our bar stool, which has a wide sloping base and single post holding the seat. It seems if he comes at the post straight on he can’t get away, just keeps bumping into the post at top of wide ramped base. If he clips the base he just powers on over (as he does with edges of the rug, door strip etc.... Eufy takes the rough with the smooth no problem). With ALL other furniture, even the sleeping dog, Eufy just finds a way around. I have not used the customer support yet but If they are as good as Eufy is they will be great. If you are looking for a RoboVac, this one works out if the box and you don’t need a computer degree to get him off and sucking!!! Graeme and Sam Update - a couple of weeks in, and Eufy has just become part of our life. Floors are clean, just clean all the time. Even the large rug by the back door that used to be covered in god hair at end of each day, and hard to clean. Now it’s just clean. The lack of dog and cat hair on the floor means SO much less on our cloths. We get about half a box of hair and dirt each morning now, and floor is clean clean clean. I put chairs up before bed so Eufy has a more clear run, but if I forget, it’s still clean in the morning. This robo-vac simply works as it says straight out of the box. If you want one get this one. Graeme and Sam.
S**A
Super sleek and convenient.
I love this product! It has a sleek design and can fit into all the nooks and crannies of my house and scoop up all of the dust underneath my sofas and furniture. It's also quite silent, so you can have it running in the house without feeling like there is a robot vacuuming around. I purchased one for myself, and I loved the convenience of it so much that I'm planning on ordering another one for my parents. I also love the application, which is simple and easy to use, and I love that I can set it up on a daily or weekly schedule, so the vacuum will automatically begin cleaning and I can come back home to a sparkling clean house. Another plus is that when you decide the vacuuming is complete, the robot vacuum will automatically go back to its charging station, so it saves you the trouble of having to find where the vacuum went and placing it on the charger yourself. If you hate chores and love cool little gadgets, then this product is definitely the one for you. Love it!
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2 weeks ago
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