Managing the Unexpected MP3 CD – Unabridged, July 26, 2016

I have been researching ways to map how High Reliability Organizations manage extreme complexity and constant change and push decisions and responsibilities into every member of the team. Managing the Unexpected is an oft cited book in the field, and the sample chapter was fairly interesting. Unfortunately, the majority of the book is a disappointing mess that manages to take a decent framework of what factors are at play in a High Reliability Organization and then smear them into what feels more like an undergraduate report than a cohesive book.Much of the book revolves around trying to define things by way of italicizing words to stress the important distinctions between what constitutes healthy HRO thought and what does not. There are paragraph length references to previous chapters over and over again, as if to repetition is evidence and aids comprehension at the same time. In some ways it reads like a bad motivational speech where a man with a headset conveys meaning by way of yelling.I kept waiting for insights beyond the framework definition that the book opens with, but few were to be found. The WaMu analysis offered in the book sample is misleading. You will find few flushed out HRO or anit-HRO samples in the book. That of The Toyota Way, and much like the WaMu story, it represents more cautionary tale than positive example. An example from the rebuilding of the B&O Railroad Museum Roadhouse is interesting and positive example but the organizational mindfulness cited does not have a clear source. Other stories feel like the authors are simply trying to fit the previously defined HRO qualities to narratives that offer unclear support of those qualities.2 stars given - The factors comprising a HRO and some of the lists are useful.

fst delivery. Packaging was outstanding

First book came in damaged. It was clear that it was packaged while damaged since the packaging was just fine. I returned it and the second copy came in quickly and was good quality

Excellent book

Interesting book. Bit slow, but good concepts. Good price as well and quick shipping.

Good read so far although I am only about 50% through the book.

I love this book bought copies for my staff. Great for a high reliability organization.

One of the best books I have ever read on this subject. It is straightforward and provides a wealth of incredibly useful information. The examples provided are extremely illustrative. I recommend this book to anyone involved in quality and safety.

A great book about High Resilience Organizations i.e., companies that have mastered complexity. There is much to learn from the way nuclear plants, aircraft carriers, medical teams run their operations. The most surprising thing is, that these organizations rely more on individuals and teams, than companies usually do. They work hard to give people a voice, so that expertise and first-hand experience are systematically utilized.Karl Weick is one of the most renowned researchers in his field, organizational complexity.

An absolutely amazing book in the previous version and had read many times. Think everyone across all disciplines should read it. This one, however, is completely different, with more of a business focus. I used it for a course reading and students found it difficult to distill the main points that were more clear in the previous edition.

Detailed, deep and comprehensive

Würde dieses Buch eher Anfängern im Bereich Human Factors empfehlen. Es ist relativ kurz gehalten (wobei auch die große Schrift ihr übriges tut) und berührt das Thema gut strukturiert. Zudem ist es leicht verdaulich geschrieben, wer einmal ein Buch von Hollnagel gelesen hat weiss was ich meine.Allerdings geht es meiner Meinung nach dabei nicht besonders in die Tiefe der Materie.Als Einstieg oder Ausgangspunkt aber super geeignet.