Microsoft Office 2019 Home & Business | 1 user | 1 PC (Windows 10) or Mac | one-time purchase | multilingual | box

I was going to buy this from Microsoft.com but it was £25 more expensive than this one (£220 at the time that I purchased it from Amazon). I web chatted with Microsoft and asked them if the link on here was a genuine one as I couldn't understand why they would have a storefront on Amazon with different pricing. They said i was ok to buy this. (???)When this arrived it's just a small box with a product key and instructions on how to log into your Microsoft account and download Office (in my case - Home and Business). Took best part of an hour to download and a couple of times I thought it had stopped as the on screen messages were not always popped up.But it updated smoothly and overwrote my Office 2016 (client side installation) with no prompting, no fuss and no reboot. Nice.From a features perspective - not sure (yet) that there is anything of interest to me in here. I LIKE my Office / Outlook products / documents to be saved to my PC (I know, I'm old school).I do have Office 365 but hate it as there are some things it cannot do (example - you can't open a password protected file, for example - unless it's changed recently) and, as with everything else in the IT world, leaving things that work alone is not an option and so things periodically get "improved" - which usually means they have been moved somewhere that you cannot remember and take more clicks than before.Otherwise - I only bought it because 2016 client was out of support.

Unable to reload onto new laptop. No assistance from Amazon, none from seller who ignores messages. No assistance, I should be given a full refund so I can get a new install keyWhat are Amazon ignoring this problem

Office as expected - excellent all round package for everyday use

This item does not work and now it is a nightmare trying to get a refund. I don’t think this is an authentic seller: