Treadmill

I just finished putting this treadmill together. It was simple enough to put together with really only 4 steps. You will probably need someone to help you with the console when putting that one but other than that its a one person job if you can lift 50lb easily. The treadmill when received looked fine, after pulling everything out I found the pallet on the bottom broke from probably being lifted. I never saw that on delivery. But the pallet ended up pushing into my console and cracking it. I called Horizon and though the console is on back order until end of November, it doesn't sound like any issue getting a new one. Horizon also offered to send out someone to install it but its only a few screws and maybe 30 minutes top of work. I read other reviews that they had a broken console issue as well. I think its partially the shippers fault but you could also put some blame on horizon I guess based on the placement of where the console is and the padding around it. For a 340lb treadmill I think overall they did a good job packaging it, its just part of the shipping game. As said above this is a 340lb treadmill so when you get it if you live in an apartment or a place without a garage make sure to have someone there with you and so lifting straps and a dolly if possible. My shipper brought it right into my garage and then me and another guy lifted it first with a dolly then down stairs with lifting straps. I wish these treadmills came in seperate boxes one for the console, one for the motor, and one for the frame. Not even sure if that's possible but would make moving it so much more easier. The trick when putting it all together is keeping everything lose, don't tighten anything down until the end. Everything fits snug so to make it easier to put things together its good when there is a little give. Horizon gives you all the tools to put it together the only thing extra you need is a pair of scissors and a spot to put all the cardboard and wood for packing (there is a ton). After putting it all together I was able to move the treadmill with some ease. This thing is a beast and when folded up you can lean it back and use the wheels to move it around you just have to make sure you have wide enough area. If I could change one thing with maneuverability it would be to add larger wheels. It does move I just think bigger wheels might help a little more for moving on carpet. After getting it situated I had know problem loosening the belt and lubricating it. They include a bottle which you have to use half a bottle every 150 miles. After lubrication the treadmill ran smooth, I ran a quick mile and had no issues. I haven't messed with any more features but after I get my new console I will update my review with things I have learned.

Awesome. Heavy duty and easy to fold up. Feels like gym quality.

Let me start with this. I write very few reviews on Amazon. If you look at my past reviews, I don’t think I’ve written any. Almost all of my Amazon orders have arrived as expected, and if I’ve ever had an issue, I’ve contacted the company or Amazon and it’s usually been resolved in a timely manner. This is the first product I’ve ever had a negative experience with. First, my family runs a lot. So I started searching for a decent at-home treadmill that would be close to an industrial standard, but not cost $6,000. I found a couple options and ended up picking Horizon because I liked the dial controls and the simplicity of the screen/monitor setup. I don’t use any fancy programs, I just wanted something I could run on, do intervals, and have a simple display. Full disclosure, the treadmill does do those things. It met all my expectations in that regard. My issue started when it was delivered. While putting it together, I found that the frame had rust all over it. I still assembled it to test it and decide whether I wanted a full refund or a replacement. I assume it sat in storage for some time, because the rust was significant and the deck was extremely dry. Even after using the full bottle of included lubricant, I couldn’t get it lubricated enough to function properly. It would not go over 3 mph, and the belt would heat up and eventually stop after about 5 minutes. Realizing this was clearly defective, I emailed the company asking for next steps. After receiving an automated “we got your message” email, I waited a couple of days with no response. I then called the company and was told it can take several weeks to respond to emails and process returns. At that point, I was very frustrated and started reading Amazon reviews to see what others experienced. I found that many people had similar complaints, but were able to get help through Amazon. So I went that route. There’s a lot I could say about that process. Amazon made several mistakes and even gave me incorrect information at times, but in the end, they made it right and provided credits to my account, so I won’t go into all the details. I decided to try a replacement to give Horizon another chance, thinking maybe I just got a bad unit. Amazon did get me a replacement in a reasonable timeframe. Unfortunately, when I unboxed the second one, it also had some rust, although it was much better than the first. I was able to assemble it, properly lubricate it, and actually use it. I’ve been using it for a while now, and it seems decent, so I decided to keep it and accept a partial refund (through Amazon). WITH THAT SAID, when I received the replacement, I noticed some major differences. In several areas, it was clear they had swapped out metal components for lower-quality materials. For example, the feet on the first (heavily rusted) unit were steel and encased in hard rubber. The replacement had brass feet with a cheap pad on the bottom that tore off when moving the deck. That’s just one of several differences I noticed. My overall impression is that Horizon originally made a good treadmill that received strong reviews, then started cutting corners to reduce costs while continuing to benefit from those earlier positive reviews. The core components, the deck, belt, and motor, seem to still be solid, but many of the smaller parts feel cheaper and lower quality. If I could go back, I would have purchased a competing treadmill instead of this one. It seems like they’ve lost their way, at least with this model. Oh, and for what it’s worth, the entire process, from receiving the first unit to finally having a functional one, took over a month. I’m also still waiting on a response to that original email from the company. Their support is essentially nonexistent, and they don’t seem to care about their customers.

we needed a good, solid treadmill with a long deck for my very tall husband (6'3"). This is it. it hardly shakes when running - I have a tall water metal water bottle that will not move even when running. the controls are pretty straight forward. speed picks up quickly without feeling jolting. sound is reasonable. I usually have two big fans going so it's already hard to hear. speakers are what you'd expect-they work but not super powerful. don't expect much from the fan - but I've never had a decent one from any professional gym treadmill either. it's more of a placebo, I think. The standout about his treadmill is it's built like an absolute tank! my husband is 230lbs and runs on it - it's incredibly solid. very happy with our purchase. my big, strong and determined husband put this together by himself but I wouldn't recommend. If I were stuck on a deserted island and the only way off would be if I assembled it on my own, I'd be stuck on that island for all eternity with an unassembled treadmill. Not putting myself down as I'm pretty determined and handy with tools myself, just realistic. this thing ain't light - it's literally a 'tank' of a treadmill.

We love this treadmill. It has all the bells and whistles of the expensive name brands but was a cost savings. We asked AI to recommend the best treadmill on the market from actual consumers and the best value and this came in at #1. Without AI recommendations we would have never heard of this treadmill company, never researched it or picked it to buy, but so glad we did.

Delivered quickly, well packed. A incredibly quiet, solid treadmill. Very easy to work out on, very uncomplicated start. GREAT speakers that were a very pleasant surprise once we got the Bluetooth paired, which was not difficult, and a nice little fan as well. The console sits a good bit higher than our ancient NordicTrack that it replaced, and that took a little getting used too, but it was helped by how incredibly well built it is and how comfortable it is to work out on. Assembly was done by our grown son who was visiting, with a little help from 5’ tall 68 year old mom, lol. The only significant assembly challenge was the placement and securing of the console, since height challenged mom was in charge of steadying/supporting the taller console while son made the necessary electrical connections and tightened up all of the nuts and bolts 🫣 It is used by the mom and dad daily, and by the grown kids and their spouses whenever they visit, and everyone is impressed with the build quality.

In love!! This thing is heavy. It was delivered behind my vehicles before work (we have snow), the guy couldn’t get it any closer to the house. My husband and I took piece by piece out of the box to get it inside. It took maybe 30-45min to get in working order. I really wish I would have thought about placement because if I use the incline, my head will smack a beam on the ceiling in our basement so it does need moved. I feel like the belt slides to the left no matter what I do but only noticeable if I’m staring at it while walking. Easy to use, not sure about the buttons. I haven’t read the instructions on how to switch the program but I also haven’t been too concerned about doing so. It’s huge and I love it. I’m 5’9 and it is perfect for my stride length. I can run and walk comfortably—maybe even gallop if I was feeling wild haha. I am 227lb and it doesn’t seem to mind. I don’t have to worry about it breaking or trying to take me out while using it. It was on the price tag side of life but I wanted the best of the best—I think I found it.

I really wanted to like this, but it is just blah. I once owned a bow flex at the same price point, it was overall a much more polished and functional machine. The reason I purchased this machine is that it has full functionality without any membership or internet needed, which seems hard to come by these days. I also like the dial controls for speed and elevation. The speaker quality is fine and there hasn’t been any connectivity issues. The controls are very basic and I don’t feel they are user friendly, and the mode can’t be changed on the fly. The elevation is my biggest problem. It could just be perception, but the elevation seems much less than I have used before for a similarly rated machine. The main problem is the elevation can’t be fully utilized, as the speed will start to greatly increase once the elevation gets too high. I contacted the company to fix the problem. They told me they would send a software update that would fix the problem, it didn’t. I’m just going to live with this machine, since it’s so big and awkward to deal with. I don’t think it was a good value and I likely wouldn’t buy more from this company.