JLab Go Work Wireless Headsets with Microphone, 45+ Playtime PC Bluetooth Headset and Multipoint Connect to Laptop Computer and Mobile, Wired or Wireless Headphones (1 Pack)

I purchased this product 5/23/22; it is now 10/7/22 - outside of the return window. I love almost everything about this product with a few exceptions. This headset was bought to work from home for an answering service.There are many pros to owning this headset. It holds a charge for a very long time. Usually, I charge every 3 days, but it is still at medium charge even then. I love that the the mute feature is easy to quickly access on the ear piece. It even has the red light at the end of the mouthpiece to remind me mute is on. I love that it is dual connectivity which allows me to listen to music on my iPhone in between calls from my computer. When a call comes in, the headset actually switches before the first ring, allowing me to answer the call faster. The noise cancelling is high quality as when I have a moment of silence on the call, my caller checks to make sure the call didn't drop.Now, the negatives... I wish the ear pieces were large to fit over my ears for greater comfort. They do have nice cushion but not adequate size for wearing for long periods of time. After a while, my ears are a little sore. Also the range cuts out if I get too far from the computer. This may or may not be typical and is not a big deal for me. I just noticed when i change rooms.The MAJOR draw back is either the quality of the material of the actual head band that connects the two sides, or the design of it . It is plastic, which may be common. Perhaps just mine has a defect in the curing process or something, but about a centimeter above the swivel point on both sides have cracked. I was able to use electrical tape to secure the one side before it could completely separate. The side with the swing arm for my voice, completely broke off. The line that gives it power is still in tact. I have tried using gorilla glue, but it does not hold. I tried gluing it again and then wrapping it in electrical tape. It held for a few hours, but separated again. A third and forth time, I used glue, electrical tape and broken pieces of chop sticks to try to keep it aligned and secure. Remains to be seen if this will hold.I would love if the company would reach out to me to offer a replacement. At it remains, if this doesn't hold, I will seek an alternate brand or price range with these features that I so appreciate. I would think for this price point though, it should have held up longer than 5 and 1/2 months.*** Edited to add *** I still like this product despite its flaws. I have since ordered this again, but I proactively strengthen the weak areas with black electrical tape. I use that so it blends with the headset and is not even noticeable.The company has not reached out to me, though I never messaged them directly either. This leads me to believe they don’t read their reviews.I have discovered another issue. The arm that swivels broke on my last one. I don’t know if it was my fault or a design problem. I was able to secure it in a working position with good ol’ electric tape and ordered another to have on stand by. It still works perfectly with no failure of the electronics of it. If I could find another with the exact same features, I would buy it instead, but I haven’t seen one so I continue with this one.

Love the fact can connect to both phone and computer. Enjoy the fact that when I start my work day and it says "battery medium " i can still use it all day before having to charge it that night. It will work for a few days on one charge.

If you don't want to read all the details, here's what you need to know: the headset is exceptionally comfortable, even when I'm wearing my glasses. Sound quality is significantly higher than what I expected. While this won't replace my high-end noise-canceling headphones, it's beyond adequate for office use. This is hands down the best "cheap" Bluetooth headset I've ever owned.The specifics:I use these for my marathon Teams meetings that seem to go on all day. The ear padding is soft enough to be comfortable even after extended wear. Pressure from the headband does create a mild pinch point where my glasses sit behind my hear, but this is easily remedied by lifting my glasses up a bit while wearing the headset. The perforated design of the earbuds give these ample opportunity to catch and tear on sharp objects, so be careful when tossing these in your work backpack. A simple headset bag will completely solve this issue.Battery life is above average. I haven't had to worry about these dying off during a meeting. The USB-C is a huge plus, as a lot of headsets in this price range still use micro USB.The physical mute switch is very welcome. Why don't more headset designers do this? I can tell by touch whether I'm muted or not. The only downside is that the switch doesn't seem to integrate with Teams, so it doesn't toggle Teams' mute status. In other words, regardless of whether my headset's mute button is toggled on or off, Teams constantly reports that I'm unmuted. This isn't a huge deal because, again, I can easily tell if I'm muted by just feeling the switch. It would be nice if this could be addressed through a firmware update.Voice quality is acceptable. Honestly, this is a wildcard with headsets in this price range. Some are going to sound great, some are going to sound muffled, but this one is right up the middle. I have a much more expensive hardwired set from another brand that sounds better, but that was more than twice this price. For what I paid, and given how I use this (Teams / Zoom), I can't complain. Some cheaper alternatives sound like those handsfree earbuds from the 90s, and this definitely isn't one of them.The app is simple. The built-in EQ's music and voice modes are good enough for most use cases. With my hearing loss, I find the voice mode really helps boost the upper frequencies and makes meetings much easier to hear. I'm knocking off one star because the app spams you with notifications. It's a headset; it doesn't need random notifications throughout the day.