IRIS USA 6-Pack 20 Gal Heavy Duty Lockable Storage Totes with Lids, Black

More than decent product for the price, and I found customer service to be diligent and very obliging

Great looking coolers and very functional. A lock to keep critters out would have been nice but a ratchet strap to a picnic table will work as well. It worked well over the course of a five-day camping trip where we opened the cooler multiple times per day. If we had only opened the cooler once a day, it might have lasted a full week. The thirteen-day estimate on the sticker seems to refer to ideal conditions. I was camping in temperatures between 65° and 100° with direct sun exposure on the cooler throughout the day so five days with 30 lbs. of ice to start seems like a good deal to me. Having a drain on the bottom would have been nice but on the flip side knowing that it won't leak is also a plus. If the manufacturer makes future versions of this, I would highly recommend adding a loop for a padlock. I would consider adding a drain at the bottom if it doesn't compromise the overall design.

Nice storage boxes. Perfect for for the closet. I had one issue though, one of the boxes had a broken piece where the handle latches on which prevented me from latching it shut. I kept them anyway just to keep from re-boxing all of them up and dragging them down to ups. I gave it 5 stars because they are still nice. The latch could have broken during shipping.

I received broken bins and lids. I called customer support several times leaving messages with no response. 7 Nov. I emailed customer support with pictures, order information explained damaged items. 8 Nov. Iris US Celina Garcia, customer serv. rep. replied with the following info: Thank you for contacting us. We apologize that happened with your product. Do you know the exact model of your item? If not, can you send a picture of the label? Where was the original place of purchase? Can we have your shipping address, please? Could you check the bottom of the unit? The item will have a circle and an arrow pointing to which state it manufactured. (AZ, PA, TX or WI) This will help reduce instances such as this from occurring. Can you check for the second circle that has a number 1-12 and 2 numbers inside the circle? ATTACH PROOF OF PURCHASE ATTACH PICTURES OF THE DAMAGED ITEMS 8 Nov. I emailed pictures to assist in their QC and provided all information requested. 8 Nov. Iris US Rep. Celina Garcia Replied, Thank you for that information, I did go ahead and take care of this for you, we appreciate you reaching out to us. Shipping takes 10-14 business days. 8 Dec. NO REPLACEMENTS ITEMS ARE YET TO BE RECVD FROM IRIS, PER CELINA GARCIA, IRIS US. 9 Dec. Email reply sent to Celina Garcia, and phone calls to Iris US regarding, where are the replacement items for my broken bins & lids. No RESPONSE FROM THIS CO.!!! I provide them with all of their quality control info. in pics. to determine which facility is responsible, but they can't follow thru with sending out replacement items for already damaged merchandise?? This company is very difficult to reach, I have never had anyone answer the phone number provided or return a message i have left (which have been several) and does not appear to follow thru with what they say.

Well I originally ordered this product (6 of 20 gallon all black storage totes with lids) because they are made in the USA. I actually didn't even look at the Iris brand name or research it at all. I just placed my order. Once the big box arrived my roommate let me know and I just unboxed the bins in the living room then immediately started ripping up the cardboard box they came in. We are required to cut cardboard into foot by foot pieces just to recycle it. I did notice little black plastic triangle pieces in the box but thought maybe those were produced during manufacturing of the bins. So I had a stack of kids and a stack of totes and three loose handles and destroyed shipping box. When I went to grab a bin from the stack the handle literally came off in my hand. I then realized that the totes all have issues with their handles. The small black plastic triangle pieces were actually broken tabs that retain the lockable handles. I will add images later. I imagine the bins were manufactured and assembled like any plastic items sold. Plastic products are ejected from the mold cavity after the injection cycle and while still warm snapped together. It's just easier to do when the plastic is still warm. So the handle might have all went on to the bins as designed and shipped out in good condition. And sure the colder winter temperatures might have played a role in this issue. But every tote has at least on handle/lock mechanism that is broken off and no longer usable. So none of my six totes latch completely and three the lid just sits on top of the bin because both sides are broken. These are 20 gallon good size, they look great in all black, but as far as transporting goes. Not that good on transporting them back to Amazon because I recycled the box. And the bins with no handle pieces or one handle only make carrying them awkward. I've added one photo that doesn't show much but the two red arrows point towards an indented area, if you look close the black plastic has turned to a grey color indicating stress was there. The Blue line is just the broken edge of the plastic. I will get better images. So to clarify, a return would require me shipping these bins back to the manufacturer. I can't do that so I am stuck with them. There are a lot of factors that cause plastic products to break. During manufacturing of the molten plastic can't flow through the mould and completely fill the cavity then certain areas of any product might not be as strong as designed. The mould temperature is important in that it helps the molten plastic flow everywhere it needs to go. By looking at the bins I can see that the area that supports the handles/latching ability and mounting is the furthest point the plastic has to travel to fill the mould cavity. This might be the issue idk. I just know that returning requires shipping the item back in a box and I no longer have the box. Thank you.

Great storage for camping items in the bed of my truck

The Totes arrived but one lid was shattered. I want a replacement for that lid. I messaged the manufacturer but never received a response. Secondary to that situation these are thin and weak almost as cheesy as the sterilite ones. Amazon does not offer a simple replacement option and does not make it easy to contact them for help. So here is the only place I see where I can provide feedback and maybe get a response? All things considered these are only worth about $10 per tote with lid.

Picture size for what I need. Very durable plastic.

good quality

I love storage totes and have many but most are a bit heavy and awkward to move when full. This size is perfect for me. I can fill it up and still be able to haul it up to the highest shelf in the closet. I have six so far and use them mostly for storing linens, clothes and extra household supplies.

I've ordered a total of 18 of these bins to date, the first 12 were ordered during warm months and there was no damage. I recently received another 6 bins and one of them was damaged during shipping, presumably in part due to the cold winter temperatures. Perhaps the manufacturer could improve their packing standards to mitigate the risk of damage! I would still recommend these bins without hesitation, it's just unfortunate that the packing process lends them to being damaged during shipping.

Súper! buen producto las encontré en oferta y me funcionaron perfectamente son de buena calidad

Solid mid-sized bin. Latch work well and seems quite rugged. Slides will into a middle shelf. I got them.on sale for half price, so that was a bonus.,