I was reading that you cannot run the lan jack and wifi at the same time on this device, is that true? Has anyone else experienced this problem?

Yes, you can use LAN and wifi the same time.

i'm using this with netgear router (with port forwarding). therefore i have to run this modem in bridge mode. would i be better with a cheaper modem?

I think you'd be better with a cheaper modem. The whole point of getting this modem is so you don't need to purchase a separate router/Wi-Fi access point.

This says it isn't compatible with at&t, does that mean my iphone, with an at&t connection, will not be able to use this modem?

It is not compatible with AT&T High Speed Internet service, only good with traditional Cable Service. Your iPhone will connect to the Wi-Fi without issue.

where is the wps button?

This device does not have the WPS button. You can use the two SSIDs (2.4 GHz or 5GHz) to connect your client devices to SBG10

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ARRIS (SBG10) - Cable Modem Router Combo - DOCSIS 3.0 16 x 4 Gigabit & AC1600 WiFi, [Check with your provider for compatibility]400 Mbps Max Internet Speeds

ARRIS (SBG10) - Cable Modem Router Combo - DOCSIS 3.0 16 x 4 Gigabit & AC1600 WiFi, [Check with your provider for compatibility]400 Mbps Max Internet Speeds

Product ID: 81713069

Details

Brand
ARRIS
Color
Black
Compatible Devices
Personal Smart
Connectivity Technology
Ethernet
Frequency Band Class
Dual-Band
Included Components
And 2-Year

⚡400 Mbps max speed

📶Dual-band AC1600 WiFi

🔌16x4 DOCSIS 3.0 channels

NT$7469

Duties & taxes included

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Sold byAmazon TaiwanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🚀 Own your speed, control your space, and never miss a beat!

COMPACT POWERHOUSE DESIGN - Small footprint, silent operation, and two Ethernet ports for wired connections—perfect for modern, clutter-free workspaces.
EFFORTLESS SETUP CONTROL - Activate and manage your network easily with the SURFboard Central App—real-time device monitoring, parental controls, and speed tests at your fingertips.
SAVE BIG OWN YOUR NETWORK - Cut up to $168/year in rental fees by owning this trusted ARRIS modem-router combo, certified for most US providers.
STREAM WORK WITHOUT LIMITS - Experience blazing 400 Mbps speeds for seamless 4K streaming, gaming, and multitasking across your home.
DUAL BAND WI FI FOR SMART LIVING - Split your devices between 2.4 GHz and 5 GHz bands to optimize speed and coverage for every corner of your 1400 sq ft space.

The ARRIS SURFboard SBG10 is a DOCSIS 3.0 cable modem and AC1600 dual-band WiFi router combo delivering up to 400 Mbps internet speeds. Designed for homes up to 1400 sq ft, it supports 16x4 channel bonding for reliable connectivity and includes two Ethernet ports. Certified for most US cable providers, it offers easy app-based setup, real-time network monitoring, and parental controls. With a compact design and a 2-year warranty, it’s a cost-effective solution to eliminate rental fees and upgrade your home network.

Specifications

ASIN	B07H42QXF1
Antenna Location	Gaming, Home
Antenna Type	Internal
Best Sellers Rank	#2,010 in Computers & Accessories ( See Top 100 in Computers & Accessories ) #6 in Modem Router Combos
Brand	ARRIS
Built-In Media	And 2-Year Warranty Card, Arris Surfboard Sbg10 Cable Modem, Power Supply, Quick-Start Guide
Color	Black
Compatible Devices	Personal Computer, Smart Television, Smartphone
Connectivity Protocol	DOCSIS 3.0, Wi-Fi 5
Connectivity Range	1400 square_feet
Connectivity Technology	Ethernet
Control Method	App
Controller Type	App Control
Coverage	Up to 1,400 sq ft
Customer Reviews	4.3 4.3 out of 5 stars (15,579)
Data Transfer Rate	1600 megabits_per_second
Frequency	5 GHz
Frequency Band Class	Dual-Band
Global Trade Identification Number	00612572215388
Item Dimensions L x W x H	6.77"L x 1.97"W x 6.58"H
Item Type Name	Cable Modem & Wi-Fi Router
Item Weight	2 pounds
LAN Port Bandwidth	1000 Mbps
Manufacturer	CommScope
Maximum Upstream Data Transfer Rate	131 megabits_per_second
Mfr Part Number	SBG10
Model Name	Surfboard
Model Number	SBG10
Number of Antennas	1
Number of Ports	2
Other Special Features of the Product	Access Point Mode, Parental Control
Router Network Type	Cable
Security Protocol	WPA2-PSK
UPC	612572215388
Unit Count	1 Count
Voltage	120 volts_of_alternating_current
Warranty Description	2 years
Wireless Compability	802.11ac

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NT$7469

Duties & taxes included

In stock

Sold byAmazon TaiwanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Taiwan.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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