Question 1

I am the admin & have loaded video files to my new diskashur. when i try to play those files from the disk, i can't read them. how can i fix this?

Accepted Answer

Before you start working with the disk, you need to format it into the required file system. To do this, we need to understand what operating system you are using and your network environment.
If you cannot read only video files, then the problem is not in the disk, but in the operating system and video players.

Question 2

Smb2 supported? macos?

Accepted Answer

Works with any Operating System, including macOS. Once the drive is authenticated, you can treat it like any standard non-encrypted USB hard drive. When the device is disconnected, all data is encrypted (full disk encryption).

Question 3

I cannot get this drive to work with a macbook air. i can use finder to see it, but it will not mount for use. what am i doing wrong?

Accepted Answer

Hi James,
 
Thank you for your query.
 
Our range of PIN-authenticated, hardware-encrypted external HDDs/SSDs & flash drives are 100% platform and OS-independent. That means they will work on any OS or USB device.
 
To mount the drive on your MacBook Air, please go to Disk Utility, find your device and click on “Mount”.
 
Please do not hesitate to contact our dedicated technical support team should you have any questions. We will be happy to assist.

Contact details:
 
·         Email address: support@istorage-uk.com
·         Telephone: +44 (0) 208 991 6260
 
Kind regards,
iStorage Ltd.

Question 4

It says it works for smartphones but doesn’t list iPhone. Does it work for iPhone?

Accepted Answer

Dear Marcus,
 
Thank you for your question. 
 
Our diskAshur range of drives will not be visible on iPhone as the lightning port does not provide adequate power for the drive to operate. The diskAshur drives work on iPad Pro with a USB C connector. 
 
If you are looking for an encrypted storage device that would work on iPhone, our datAshur range will work on iPhone 8 and above without any issues using a lightning Male to USB Female adapter. That includes datAshur, datAshur Pro, datAshur Pro2, datAshur Personal2 & datAshur BT.
 
If you have any technical questions, please do not hesitate to contact our dedicated support team at support@istorage-uk.com or via telephone at +44 (0) 20 8991 6260.

Kind Regards,

iStorage Limited

ASIN	B071XVJB1F
Additional Features	Dust Resistant, Hardware Encryption, Portable, Shock Resistant, Water Resistant
Best Sellers Rank	#161 in External Hard Drives
Brand	iStorage
Built-In Media	1
Cache Memory Installed Size	1
Color	Black
Compatible Devices	Desktop, Laptop, Smartphone, Tablet, Television
Connectivity Technology	USB
Customer Package Type	Standard Packaging
Customer Reviews	4.1 4.1 out of 5 stars (274)
Data Transfer Rate	171 megabits_per_second
Digital Storage Capacity	1 TB
Enclosure Material	Aluminum, Glass, Or Ceramic
Form Factor	2.5-inch
Global Trade Identification Number	05060220251236
Hard Disk Description	Mechanical Hard Disk
Hard Disk Form Factor	2.5 inches
Hard Disk Interface	USB 3.0
Hard Disk Rotational Speed	7200 rpm
Hard-Drive Size	1 TB
Hardware Connectivity	USB 3.0
Hardware Platform	Linux, Mac, PC
Installation Type	External Hard Drive
Item Weight	225 g
Manufacturer	iStorage
Media Speed	171
Mfr Part Number	IS-DA2-256-1000-B
Model Name	DiskAshur 2
Model Number	IS-DA2-256-1000-B
Number of Items	1
Read Speed	171 megabytes_per_second
Specific Uses For Product	Business, Multimedia, Personal
Unit Count	1 Count
Warranty Description	3 Year Manufacturer

iStorage diskAshur2 HDD 1TB Black - Secure portable hard drive - Password protected - Dust & water resistant - Hardware Encryption

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