Otentik Aluminum Single Pole

REVISION: I want to update my REVIEW, to GREAT CUSTOMER SERVICE! First of all, these folks seem nice - they took personal phone calls, answered my emails, reached out to me, offered to let me talk to the owner, etc.YES, we did have some problems with the product (e.g., poles got wobbly, a sandbag ripped), but it was also a decent product other than those issues. I tried to make that clear in my first review - we really liked this product BEFORE we bought it, and even after we bought it. It's portable, and cool, and easy to set up, and big enough for a whole family (especially with 4 poles). My main "issue" was that I had spent $200 for this set-up, and then a few problems occurred after only a few days, and that upset me.BUT, the company could not have been more accommodating. Honestly, I never expected to get all my money back - I told them truthfully that I had used the tent for 1/2 a week, and I thought maybe they would give a partial refund, but they refunded everything. And, even though I had a problem with this tent, I would probably buy another one again - I feel like it is a good product overall! And, beach trips are expensive ! So, maybe $200 for a tent for a week isn't bad, really, but with all the good reviews, I expected to use this for years to come.So, that's my story. Bought it, loved it, used it, had a problem with it, argued with the company a little bit, got my money back, and will probably buy it again next year to see if they have improved on these small issues.Not sure what else to say, but I changed my 1 star review to a 5 star review, mostly for customer service, but also because it was a pretty cool tent. AND, AND, I thought all those reviews and stories online were fake, about people coming up to ask about the tent because it looked cool - but, guess what - somebody really came up and asked about the tent, and I made sure to tell them it was OTENTIK brand, and where they could find it. So, hopefully, even though I had to return this, maybe I created another sale! WOOT WOOT!Based on many good reviews, we purchased this item (and additional poles) from this seller, to use on a beach trip, spending close to $200 for the whole setup. The items arrived in a timely manner, and were well-packed - it's not a bad set-up, everything in small portable bags. So, off we went to the beach. After just 2 days usage, this item was already falling apart. One of the sandbags, which the instructions say to fill to capacity, ripped, and so would no longer hold sand. The elastic in the poles started to stretch, no longer holding two of the poles together. For a $200 item, this seems like shoddy craftsmanship, and it was disappointing to be unable to use it properly during our beach outing. So, then we get back home, and I begin the return process (which is often so easy with Amazon!); however, that is not the case with this seller, who requires that the items be sent back FOR INSPECTION, to make sure it is nit user error (as compared to manufacturing error) that caused the problem. On top of that, the S&H costs to send the items back FOR INSPECTION, comes out of the refund amount! Heck with that, I thought - so I called up this company, because they kindly provide their number and reportedly have great customer service. I spoke with a nice person on the phone who told me "Sure, no problem," we can just send you replacement parts. I thought, "Great! They really are helpful," but then they told me that I would have to PAY FOR the REPLACEMENT parts for the item I had just purchased and which had broken after two days of use. So, I have alternatives here, which is always nice, because I can: 1) Pay to send these back and get them inspected and perhaps be told that it is my own fault that these items fell apart after 2 days; or, 2) pay to have new items shipped to me to replace the new items I just bought a few weeks back. So, that's my story, the moral of which is: DON'T BUY FROM THIS COMPANY, UNLESS YOU WANT YOUR VACATION TO BE RUINED, YOUR TRUST IN BUYING NEW ITEMS FROM SEEMINGLY REPUTABLE COMPANIES RUINED, AND YOUR NEWLY PURCHASED OTENTIK SUNSHADE TO BE RUINED AFTER JUST A FEW DAYS OF USE. AVOID THIS SELLER, FIND ANOTHER COMPANY and PRODUCT!

We are really happy with this purchase. After using on the beach for a couple of months we feel like it was a good value and are glad we bought it. Super easy to set up and carry back and forth. Stands up well in heavy winds if you position properly which you figure out pretty quickly how to do.

This is the best shade for a windy beach. we have lost many pop up 10 x 10 canopies to the wind. we have two of these and they have now survived 3 windy beach weeks (one on the outer banks NC). We bought an extra pair of pole for each and use them with 4 poles each for more headroom.

The tent is SO great, but I wouldn’t have had to buy this pole if the one I had didn’t break. So that’s why it has three stars. It’s replacing something I didn’t expect to have to replace.

My family has been using the Otentik shade system for three years now at the beach, and we love it. It's so lightweight and easy to set up and take down. This year we decided to add a third pole instead of the two the original tents came with. It works much better, and now we are so happy we tried this. Gives us more space under the tents, and helps with the wind. I recommend purchasing an extra pole or two and giving it a try.

Three families of friends have used these shade covers for many years. Easy set up. Lightweight. Great seller. Recommend to all for a much better alternative to umbrellas or EZ up shade covers. Otentik is awesome.

I purchased the shade with two poles a few months ago, but thought it might work even better with four poles at certain times of the day. It does! We love this shade and how easy it is to set up and how small it packs down. It's perfect for the beach, but we plan to use it for desert camping and other adventures as well. We love Otentik!

The shade comes with two pokes. It worked just perfectly for two or three people. When family came visiting I could see more poles were needed. It’s perfect. I really like this shade system. Lightweight abs super easy to set up.