Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience Paperback – February 15, 2014

This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.

Carol is a genius! She teaches us how delight our customers. A must read book!Marita Abraham

Carol is clearly has done the work and does not just talk the talk. The book is actionable and aligns with real ways to make customers connect with companies in positive ways that compel them to come back and tell other people about their experiences. Great book.

Simple, Concrete and what's required to initiate a transformation from Customer Service to Customer Experience. I had a great opportunity of reading this book and honestly is a good book to use as reference as well as an instrument to start transforming your organization towards a Customer oriented organization.