The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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✨ Mop smarter, not harder — clean hands, cleaner floors! 🧹

PRECISION REACH - Flat mop head design cleans tight corners and under furniture better than traditional mops.
HANDS FREE HYGIENE - Keep your hands clean and dry with the innovative wet/dry bucket separation and built-in squeegee.
ECO FRIENDLY DURABLE - Machine washable pads designed for long-term use—replace every 1-2 months to maintain peak performance.
VERSATILE CLEANING POWER - Effortlessly refresh hardwood, tile, laminate, vinyl, walls, and even windows with one flat mop.
ULTRA ABSORBENT MICROFIBER - Millions of microfiber strands trap dust, pet hair, and stains for spotless floors, wet or dry.

The JOYMOOP Mop and Bucket Set features a hands-free wringing system with wet/dry separation to keep your hands clean. Its flat mop head and ultra-absorbent microfiber pads deliver efficient cleaning on all indoor hard surfaces, including floors, walls, and windows. Designed for precision in tight spaces and durability with machine washable pads, this rust-resistant, adjustable mop system redefines effortless home cleaning.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

NT$3314

Duties & taxes incl.

Taiwanstore

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

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Included components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Item volume	5.6 Liters
Special features	Retractable Mop, Rust Resistant, Self-Wringing
Item weight	3.77 Pounds
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Care instructions	Must insert the three Tabs(in Mop-head) Completely into the three Slots till the bottom., To keep long-term usability, recommend replacing pads every 1-2 months up to use frequency.
Is assembly required	Yes
Batteries required	No

JOYMOOP - Flat Mop and Bucket with Spinner, with 3 Washable Microfiber Wipes - Wet & Dry Use, Floor Cleaning System

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