Product Description "Preview available at main Seminars On Demand website.How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is critical, the importance of powerful apologies, dealing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whole new level.- GRADING YOUR SERVICE AND BETTERING YOUR REPORT CARD- THE IMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTION- POWERFUL APOLOGIES THAT STRENGTHEN RELATIONSHIPS- EFFECTIVELY DEALING WITH IRATE CUSTOMERS- HOW TO THINK AND SERVE LIKE THE TOP COMPANIESIncludes DVD + online streaming video & audio + MP3. See instructions on packaging to access online streaming versions. Compatible on any deviceSeminars on Demand has created dozens of powerful training videos covering a variety of topics, all delivered by the World's top speakers. To find the entire list of available programs, search for: seminarsondemand" About the Actor James Lloyd comes from a background rich in training, leadership, sales, and customer service. As a full time professional speaker and corporate trainer for more than twenty-five years, he has captivated and inspired audiences on five different continents in a wide range of industries. He consistently receives top ratings from his clients, and is described as having a genuine down-home approach with just the right mix of humor and learning. In addition to his work as a live speaker, he has authored two books, as well as several audio training programs As you'll see in this seminar, James Lloyd truly has a remarkable gift to touch hearts, open minds, and inspire action. P.when('A').execute(function(A) { A.on('a:expander:toggle_description:toggle:collapse', function(data) { window.scroll(0, data.expander.$expander[0].offsetTop-100); }); }); About the Director Michael Jeffreys has been producing seminars since 1988, and continues to release a new Seminars On Demand program every month. From motivation and personal development, to sales skills and business, Seminars On Demand brings you high quality speakers for less than the cost of attending live events. See more
D**N
Tugs at the heart
Depending on the application, this may apply more for management than employees. With a little careful editing it has 60 minutes of useful information which brought praise for both management and employees. Listen to if for yourself before playing it to other employees, It definitely leans toward great customer service overall..
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