So picture shows hydrating gentle cleanser but description says caring wash ....they are both different products so which one will I get?

It’s not the same thing. I have tried to order what is pictured in so many places and I get sent the caring wash which is a body/face wash and not a cleanser

Does this work as a make up remover as well? Specifically removing mascara/ eye makeup?

I found it to sting my eyes so I'd say no. I have stopped using this and I'm now using the inkey list oats cleanser..love it, it removes makeup really well and doesn't sting the eyes.

Does this product lather like shampoo?

We thank you for your recent query relating to this product. We can confirm that this product will 'lather up' to help cleanse impurities from your face. For more detailed information please follow this link to the La Roche-Posay site.: https://www.laroche-posay.com/products-treatments/Toleriane/Toleriane-Caring-wash-p23517.aspx We hope that helps with your query. Please don't hesitate to contact us if you need any further information.

The bottle I ordered has 'innovation' above 'toleraine', which is different compared to the picture. Is there a reason for this?

We thank you for your recent query relating to the La Roche-posay caring wash. Depending on where the product has been sourced there are occasionally differences in the 'packaging' of the product. It is the same product as featured in every way apart from the bottle face. We hope that clarifies. We do make every effort to clarify our customer questions. If you have any further requirements please don't hesitate to contact us.

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🌿 Elevate your cleanse, embrace sustainable glow!

PREBIOTIC POWER - Enriched with thermal prebiotic water to balance and protect your skin’s natural barrier.
HYDRATE SOOTHE - Infused with Niacinamide & Glycerin to keep sensitive skin calm and nourished all day.
ECO CHIC CLEANSER - Cradle to Cradle Certified, aligning your skincare with sustainable luxury.
GENTLE YET EFFECTIVE - Cream formula designed for sensitive, dry, and normal skin types—no parabens, no worries.
LUXURY IN EVERY DROP - Aromatic scent and silky texture that transforms your cleansing routine into a spa moment.

La Roche-Posay Toleriane Cleansing Cream is a 400ml paraben-free face cleanser formulated with Niacinamide, Glycerin, Ceramide-3, and prebiotic thermal water. Designed for sensitive, dry, and normal skin, it soothes and hydrates while being Cradle to Cradle Certified for eco-conscious beauty.

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Great experience from order to delivery. Highly recommended!

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The product exactly matches the description. Very satisfied with my purchase.

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Manufacturer	La Roche Posay
Package dimensions	19 x 5.8 x 5.8 centimetres
Package Weight	0.46 Kilograms
Item dimensions L x W x H	6.1 x 6.1 x 21 centimetres
Item weight	437 g
Brand	La Roche-Posay
Colour	White
Format	Cream
Volume	13.5 Fluid Ounces
Scent	Aromático
Skin type	Sensitive, Dry, Normal
Special features	Niacinamide & Glycerin, Ceramide-3, Leaves skin feeling comfortable and hydrated. Enriched with prebiotic thermal water
Speciality	Paraben free.
Target audience	Women's
Item model number	3337875545778
Product Dimensions	6.1 x 6.1 x 20.96 cm; 436.58 g
ASIN	B01N7T7JKJ

Toleriane Cleansing Cr F400ml

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