eufy FamiLock S3 Max Smart Lock with Palm Vein Recognition - Keyless Entry Door Lock for Front Door, 3-in-1 Wi-Fi Keypad Deadbolt+ 2K HDR Camera+ Doorbell, ANSI/BHMA Grade 1, Rear Lock Video Screen

This product turned out to be ***really impressive**** and great! It's a unique marvel of multiple products in one device: smart lock with keypad, palm reading, physical key, connected doorbell, digital peephole AND security camera with AI. If you struggle to record your hands, I have a suggestion. See video (uploaded low res for privacy). Start with your fingers on the sensor at the same angle of the palm reader (top of device) and slowly raise your hand while keeping the same angle vs the reader. At some point it will register/recognize it. This process became super simple for the whole family to register all hands. At the location it recognizes the palm you can then make a mark on the door frame with a pencil to help you remember the exact location and angle to use next time. Simple and easy. Also, I read information on the product page, and some reviews likely repeating the page info, that you cannot duplicate the keys "for security reasons". ***BUT*** it turns out you can copy the keys as I did at the local hardware store, nothing different to other keys out there. This may seem like an issue but for us it was crucial to have the reassurance that we can each have a physical key to open the lock in an emergency if the battery or motor fails (it hasn't). So yes you can easily copy the keys (they include 2 with the device). The smart notifications detecting people at the door and recordings you can watch from anywhere and the autolock, state update and temporal passwords are already worth the price. On my first review, I was distressed that it required calling customer support to get the round faceplate to install on the door and that the customer support was not easy to reach. However customer support did reach out and did all they could to help me get the round faceplates quickly. Kudos to the eufy team! I encourage eufy to improve the product and communication in a number ow ways to make it even more awesome: Have better information on keys being able to be duplicated if needed, nothing to fear as every other similar lock out there will let you do that and this is an asset that could turn customers away fearing only 2 keys are included. Also, try to include all the right hardware in the box to avoid the issue of extra calls. Finally better support training to resolve and escalate things quickly. Overall, a great impressive product and team and I look forward to keeping using this device and learning more about the ways Eufy innovates in this space.

Impressed with all the options and features. UI Is a bit confusing tho and I do agree that the hands/vein technology is difficult to get to work. I’m gonna try creating multiple versions of my hands to see if that’ll improve things like I’ve done with the thumbprint one. Actually wishing I had the fingerprint one still. The video mechanism works great and you can choose different lengths to film, which I really like. I did feel that the battery could’ve lasted a bit longer. It lasted about a month before it needed recharging them but the four AA batteries held fine while it was being charged. This was with a lot of people coming in and out though. Np installing to door (although had my handyman do it). NOTE: after putting it together it will have u press a button in the back wheee the battery is and if u already put the cover on np bc it’s super easy to take off. I did have to try connecting a couple of times. If you have issues with this part and it talks about router settings go to your Internet provider settings online or app and change signal to 2.4 only from dual band (2.4 and 5.0) temporarily and then u won’t have a problem.

I was able to easily install myself. The app works very well and I had no issue connecting to wifi and getting it to work. I haven’t had any issues with the palm reader so far, which is a really convenient option. The screen/camera is also very clear and works well. I’m very happy I decided to go with this smart lock!

Really cool lock. Works with my older and younger family (tested as young as 9 years old). the palm reading is insanely convenient. Recharging is a breeze, just a really good all around lock!

Update: I got it November 24 and the faceplate stopped working January 19th. Leaving as usual and couldn't press the button on the keypad to lock, no lights, no sign of camera working, don't thing the interior screen would either. Doorbell did work, as did app access to lock and unlock. No warning. I remember the battery being around 50%, it had been around 45-50 degrees overnight but lock is fairly protected. Removed the battery to charge it, on the AAA's it works a lot like it had been, auto-locks and app can lock/unlock it. except doorbell just says "main battery low" when pressed. Put the main battery back in, and everything works again. Unsure whether it was simply the removal/replacement or it actually needed charging. Neither would be great. Guess we'll see in 2 more months. And the AAA's dropped about a third in the couple hours without the main battery. Otherwise I had just been raving about it, good camera with access to past events without subscription. Palm often works as soon as a put my hand up--but sometimes have to move my hand a bit. Original review: I do like it quite a lot, it's great that it does 3 jobs at once: electronic lock, video doorbell, security camera--and it seems to do them all well. It's pretty fast, seems well built, and it does a great job of knowing when the door is closed to auto lock (many others have janky add-on contact sensors/magnets, pretty sure this uses the camera and local AI instead). Also, it was unclear from reviews I'd watched but this DOES HAVE local storage for recordings (and it lets you download to your phone), so it does NOT need an extra Eufy hub to store the video! There are a couple negatives however: very little adjustment range on installing which left a sliver of the door hole visible on the side of my installation, some kind of extra gasket or a little more adjustment range on the deadbolt alignment would be great; the key is very nonstandard so many report it's hard to get duplicated--however given the backup battery plus externally accessible charge port maybe people should rethink how much they need a key; the range/sensitivity setting for the people detection doesn't do that much in a condo/public courtyard setting--I would love to have something like ability to categorize loitering detection at a higher level of alert than a passerby... and also if it wouldn't report me using the lock as loitering! Overall though it does all three things pretty darn well and I'm glad I bought it, installation was easy, the vein scanning seems to work pretty well and the auto locking feature is great.

So far I’m very impressed and it’s a very good product. The App was easy to setup . I had a bit of a problem with the key unlocking door but I think I got it sorted out. I haven’t set up the the palm entry yet, but soon I love the fact that it comes with a rechargeable battery and has a backup as well. I highly recommend this Lock.

very easy to setup and it has so far been a great experience using after changing from another devise model

The battery did not come fully charged as it stated, so we had to charge it, and in less than a week it's almost dead, and does not come with a charging cable (For the price this should also come with a cable to charge it.) - it says the battery lasts 4 months on a full charge which is clearly a lie (palm reader isn't even set up). It doesn't record all the time so you can only see when it picks up something and it's not that great at detection which defeats the purpose, you also have to click the video to refresh it on the app and that can take a while to refresh. The way the camera is we get so much side trim of the "door" in the video too. It was easy to install and setup, the door lock portion itself works great - super easy to add separate door codes for people and to see who 's code opened the door, etc. The video quality if your outside light is on at night is great but if it's off the black and white is super grainy so now we are stuck leaving our outside lights on 24/7. We picked this door lock because to put a video doorbell in we'd have to wreck our brick to get one to fit properly and look nice, but am already regretting this purchase.

Its nice and has all the key features such as the video camera, doorbell & passcode. If you forget to recharge or run out of battery you can use a key to unlock as well.

This is a great lock. Easy to install and set up. It seems to work very well. Recognizes our family palms and not others that I've tested with. I like the auto lock after a certain amount of time and you can define a time frame to do this so throughout the day you are not constantly unlocking the door. It only uses the key it came with. Would be nice if it can be rekeyed to match the other house doors. I have not tried to get spare keys made yet so not sure that is an option. The button that covers the key hole and emergency power plug keeps falling open. This is also the doorbell button so it tends to be used regularly and just does not fit tight after you open it. DON'T OPEN IT IF YOU DONT HAVE TO! LOL